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Crawford & Company Australia Pty Ltd · Phoenix, United States Of America · Remote

  • Professional
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Under limited supervision, resolves all types of the most serious losses, heavy commercial property losses or other assigned losses by investigating, negotiating settlements, presenting evidence in legal proceedings while maintaining high production levels; makes sales calls and presentations when requested.

Responsibilities

  • Examines claims forms, policies and endorsements, client instructions and other records to determine coverages.
  • Investigates claims by interviewing claimants and witnesses, obtaining official reports, by inspecting physical damage, by comparing claim information with evidence.
  • Sets loss reserves.
  • Prepares reports by collecting and summarizing information required by client, local, state and federal government and by Crawford & Company.
  • Settles claims after determining insurance carrier's liability, client's instructions, and authority levels required by obtaining demands and making offers to claimants, issuing settlement checks, making filings with regulatory agencies, disposing of salvage pursuing subrogation when appropriate.
  • Controls claim costs.
  • Maintains expected case load.
  • Recommends litigation when appropriate.
  • Presents evidence at legal proceedings producing reports and other documents as evidence.
  • Maintains company reputation and insurance product integrity by complying with federal and state regulations and service standards.
  • Maintains professional and technical knowledge through continuing education.
  • Makes sales calls by calling on local businesses to solicit new business or maintain existing business.
  • May assist and mentor junior adjusters with claims handling.
  • Generally maintains and grows portfolio of business/clients.
  • Utilizes available technology/automation to maximize claim handling efficiency.
  • Conduct roof inspections as needed.
  • Upholds the Crawford Code of Business Conduct at all times.
  • Participates in special projects or performs duties in other areas as requested.

Qualifications

  • College degree or equivalent combination of education and experience.
  • Previous experience adjusting complex property claims or claims with heavy losses.
  • Strong verbal and written communication skills.
  • Good attention to detail.
  • Strong analytical and mathematical ability.
  • Strong organizational and interpersonal skills.
  • Computer knowledge.
  • Must be licensed as required by state and local jurisdictions. Must have a valid driver's license. Must complete continuing education requirements as outlined by Crawford Educational Services. Associate in Claims (AIC) through AICPCU.
  • A variable schedule including on-call may be required. Depending on case load you may be required to work beyond normal business hours when necessary.  
  • Travel may be required during/outside of normal business hours when necessary. 

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