Senior Manager, IT Quality Assurance
Hogan Lovells · London, United Kingdom · Hybrid
- Senior
- Office in London
Keen to become part of a truly global, collaborative team of professionals? Your journey begins here.
Job Title
Senior Manager, IT Quality Assurance
Department
Information Technology
Office Location
London
Reports To
Global Head of IT Architecture and Technology Design
Working Hours
35 hours per week, 9:30am to 5:30pm but additional hours may be required. We are happy to consider agile and flexible working patterns.
Our approach to hybrid working allows for up to 40% of time working from home and 60% working in the office, please contact a member of the recruitment team to discuss further.
Firm Description
Hogan Lovells is one of the leading global law firms. Our distinctive market position is founded on our exceptional breadth of our practice, on deep industry knowledge, and on our 'one team' global approach. Formed through the combination of two top international law firms, Hogan Lovells has over 40 offices in the Americas, Asia-Pacific, Europe, the Middle East and Africa.
With a presence in the world's major financial and commercial markets, we are well placed to provide excellent business-oriented advice to our clients locally and internationally. Our people are the key to our success, which is why we seek to recruit and retain the most talented individuals in all regions of our global practice.
Department Description
The Information Technology department is responsible for the implementation, provision and support of all information and technology services within the firm. The IT department is a Business Services function that supports and contributes to the objectives of the legal practice. Members of this department are expected to be a part of the firm's culture and be committed to providing a high quality of service to our customers.
Quality Assurance Services (QAS) operates within the Architecture and Technology Design function. The QAS team provides resources programs and projects, covering the full range of Quality Assurance disciplines, including project risk assessments, manual and automated testing, change control governance and QA project management.
The key objective of the team is to reduce the risk of production failures during the introduction of new products, software and hardware updates, and changes in support processes.
Leveraging a catalogue of services, QAS works with peer teams to determine the right coverage required for projects balancing risk with cost factors and schedule. QAS is a global team with its members in multiple Hogan Lovells sites and vendor locations across multiple continents.
Deployments are global, hosted within offices, public cloud and in third-party data centers and other locations operating under contracts with Hogan Lovells.
Role Overview
The Quality Assurance Manager oversees the Quality Assurance Services function, ensuring the effective delivery of all software testing and testing processes for the firm.
The function comprises a retained organisation of 4 Hogan Lovells resources, augmented by resources from third-party testing organisations. The size of the third-party teams scale to meet demand for testing.
The role is responsible for managing the budgeting, estimating, planning, developing, and delivering testing of technology services and systems for both Business as Usual services and IT projects delivered to the firm, ensuring adherence to standards and adoption of best practices.
The team collaborates with Architects, Engineers, and other stakeholders in multi-disciplinary teams, providing expert-level subject matter expertise to the Architecture teams, Application Development / Implementation teams, the CISO team, and the relevant Infrastructure & Operations teams to coordinate quality expectations, plans, and assurance resources for projects.
Key Responsibilities / Accountabilities
Coordinates quality expectations, plans, and assurance resources for projects with project stakeholders. Reviews requirements and specifications for planning and executing test scenarios and verifying expected behaviours.
Manage reviews and approvals for Quality Assurance tasks as part of the Hogan Lovells Change Management Process.
Manages employee and consultant resources as appropriate.
Provides mentorship and technical supervision to team members.
Ensures that Quality Assurance engagements and deliverables are of the highest quality in both technical capability and supporting documentation.
Supervises complex firm projects with cross-business function impact and multiple test phases.
Measures, analyses, and reports on test activity.
Works with vendors on quality of deliverables, pricing, and resource management.
Builds and masters familiarity with business applications and IT products to ensure an appropriate, measured approach to quality assurance.
Executes Quality Assurance activities supporting process improvements, including change control, release deep dives, and knowledge-sharing sessions.
Strategically drives and improves the team’s delivery and output.
Modernises processes for Quality Assurance, including documentation, test processes, and procedures. Tracks industry advancements in technology and practices, recommending appropriate changes to support firm growth and initiatives.
Manages training oversight and delivery for quality assurance best practices across internal and external teams, including vendor delivery, external testing, and change control ticket review.
Specific duties or responsibilities may be reviewed from time to time to reflect changes in personnel and management structure, staff location or services.
All members of the firm participate in our Responsible Business program.
Person Specification
Qualifications and Training
Minimum of 8 years' experience in a Quality Assurance role or related job function.
Demonstrated understanding of Quality Assurance as it relates to IT projects and project management.
A background of working in a complex, multi-disciplined team Providing Quality Assurance for complex software development and package implementation projects.
Management experience of in a highly integrated environment.
Experience of working with geographically distributed teams.
Excellent working knowledge of Azure DevOps testing tools or similar.
Familiarity with ISO9000 and / or CMMI family of standards is a plus.
Backgrounds in any of Test tools architecture, Quality Assurance Artificial Intelligence, and development are a plus.
A desire to continually seek to improve performance levels by taking advantage of new technology, while anticipating changes in market practices, industry trends, and process trends.
Experience in several application lifecycle management techniques including agile, waterfall, and iterative development.
A high-level understanding of Agile methodologies paired with working knowledge of Agile toolsets and experience working in an Agile team.
A clear understanding of the DevOps mindset, collaboration, automation, and tooling.
Knowledge of technology solutions in the legal industry a plus.
General Attributes
A collegiate, non-status conscious attitude.
Show enthusiasm, an ability to work under pressure, and adapt to change.
Aptitude for mentoring others to help improve their skillset.
Excellent strategic, detailed analytical, communication, and presentation skills are essential, including proven ability to communicate effectively at all levels and build consensus across teams.
Excellent time management, organisational and project management skills.
Agile Working Statement
Our goal is to embed flexibility across our business by giving everyone the opportunity to work in an agile way, whether as a regular pattern or on an ad hoc basis, and we will be happy to discuss this further.
Equal Opportunities Employment Statement
It is the policy of Hogan Lovells to provide equal opportunities for all employees in relation to recruitment, training and promotion. Decisions in these areas will be made only by reference to the requirements of the job and shall not be influenced by any consideration of racial or ethnic origin, religion, sex , gender and gender identity, age, sexual orientation, marital and civil partnership status, pregnancy or disability.
