Client Service Assistant - Grandview Partners
Kestra Financial Independent Advisor · Westwood, United States Of America · On-site
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This position provides ongoing administrative support to advisors and staff in a close-knit financial planning firm. This
role is responsible for assisting with daily operational needs of the company, gathering, preparing, and filing
paperwork, assisting staff with ongoing client service requests, and fulfilling administrative tasks.
Principal Responsibilities
• Assist in gathering and preparing paperwork for clients’ as it relates to, opening new accounts, asset
movement changes, administrative updates, account registration changes, etc.
• Organizing and overseeing various tech platforms including CRM systems and financial planning programs
• Assist with RMD’s, estate settlements, inherited accounts, transfers, and distributions
• Handle administrative duties of directly held accounts; ex: stock held at Computershare, Annuities, 529
Accounts
• Track pending business paperwork; update tasks in Wealthbox to keep status current for team to view
• Assist in answering phone calls when needed and transferring to team members
• Comfortable making outbound phone calls to complete client requests as needed
• Handle advisor needs proactively
• Assist with weekly marketing newsletter, blast e-mails, marketing efforts, and social media accounts
• Responsible for understanding firm policies, procedures and technology capabilities
• Prepare conference room in advance for client meetings when needed
• Use AdvisorComplete, Wealthscape, AdvisorEnterprise and other platforms to access various Kestra
resources, forms, reports, and work items.
• Regularly review Kestra news items, technology updates, and e-mail communications; report pertinent information back to supervisor