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General Manager (Miss J's Cafe)

LV Petroleum · Gaston, United States Of America · On-site

  • Office in Gaston
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Description

Miss J’s Café is seeking a passionate and experienced General Manager to lead our team and oversee all daily operations. The ideal candidate is a hands-on leader who thrives in a fast-paced environment, is customer-focused, and has a keen eye for both detail and hospitality. You will be responsible for maintaining high standards of food quality, customer service, and staff management while driving profitability and fostering a welcoming café culture.

Key Responsibilities:

Operations Management

  • Oversee daily café operations including opening/closing procedures, scheduling, and inventory.
  • Ensure smooth kitchen and front-of-house coordination.
  • Monitor food safety, cleanliness, and overall ambiance.
  • Manage vendor relationships and coordinate supply orders.

Team Leadership

  • Hire, train, and mentor staff including baristas, servers, and cooks.
  • Foster a positive, team-oriented work environment.
  • Conduct regular performance evaluations and manage staffing levels.

Customer Service

  • Maintain high levels of customer satisfaction by handling complaints and feedback professionally.
  • Ensure staff consistently deliver friendly and attentive service.
  • Develop and promote customer loyalty initiatives.

Financial Oversight

  • Monitor daily sales, labor costs, and expenses.
  • Analyze reports to improve profitability and efficiency.
  • Implement cost-control measures and ensure accurate cash handling.

Marketing & Community Engagement

  • Assist with social media, in-store promotions, and events.
  • Represent the café at community events and develop local partnerships.

Qualifications:

  • 2+ years of management experience in a café, restaurant, or hospitality setting.
  • Strong leadership and communication skills.
  • Proven ability to manage staff and resolve conflicts.
  • Working knowledge of POS systems, scheduling software, and basic bookkeeping.
  • Food safety certification (preferred).

Benefits

Weekly pay.

Opportunities for growth and advancement.

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k)
  • Paid Time Off (Vacation & sick pay)