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About the job
We are seeking a highly motivated and experienced home manager to oversee the daily operations and management of our short-term vacation rental portfolio. The ideal candidate will be responsible for maintaining and enhancing the value of our properties while ensuring a positive guest experience.
Requirements: Current primary residence in South America, Central America, or Southeast Asia . The role will be 5 days a week, work hours will be switched between 8 AM-4 PM and 4 PM - 12 AM CST.
Responsibilities:
Guest Relations:
- Handle guest inquiries, complaints, and requests related to the home
- Coordinate with the concierge team on resolutions
- Coordinate and oversee property maintenance and repairs
- Schedule preventative maintenance across houses
- Schedule routine inspections and address any issues promptly
- Manage relationships with contractors and service providers
- Prepare and manage property budgets
- Handle financial reporting and maintain accurate records
- Stay updated on laws and regulations
- Ensure the property complies with all relevant codes and regulations
- Assess and mitigate risks related to property operations
- Implement safety and security measures
- Relevant certifications in property management (e.g., Certified Property Manager, Real Property Administrator) are ideal.
- At least 8 years of previous experience in property management
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Proficient in property management software
- Excellent problem-solving skills; have the ability to address and resolve issues promptly and effectively
- Quick decision-making skills
- Bonus: Has experience managing homes in the US
- This is a full-time contractor position that pays $20k annually.