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Description

Arabic Speaking Jobs In Bulgaria

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, with a proud track record of connecting exceptional multilingual talent with world-class employers across the continent. We specialise in placing fluent and native-language speakers into rewarding roles within dynamic, growth-driven industries — helping candidates build outstanding careers while supporting our clients with premium staffing solutions. At Mercier Consultancy Group, we believe that finding the right opportunity should be seamless, supported, and truly life-changing.

Job Overview

Mercier Consultancy Group is actively seeking motivated, customer-focused Arabic-speaking professionals to join a leading Customer Support Services team based on-site in Sofia, Bulgaria. This Arabic Speaking Jobs In Bulgaria position in Bulgaria offers an exceptional opportunity to utilise your native or fluent Arabic language skills within a fast-paced, international customer support environment, delivering outstanding service experiences to Arabic-speaking clients across a range of channels. Whether you are an experienced customer service professional or an ambitious individual looking to launch a fulfilling career in the Customer Support Services industry, this role provides the platform, training, and compensation package to help you thrive.

Key Responsibilities

• Deliver high-quality customer support to Arabic-speaking clients via telephone, email, and live chat, ensuring all interactions are handled with professionalism and efficiency.
• Accurately diagnose and resolve customer enquiries, complaints, and service requests in a timely manner, in line with company service level agreements.
• Maintain detailed and precise records of all customer interactions within the company's CRM and case management systems.
• Escalate complex or sensitive customer issues to the appropriate internal teams or senior support specialists when required.
• Collaborate effectively with cross-functional teams across the Customer Support Services operation to ensure a seamless and positive customer journey.
• Stay fully up to date with product knowledge, service updates, and internal processes to provide accurate and current information to customers at all times.
• Actively contribute to team performance targets, quality assurance benchmarks, and customer satisfaction metrics.
• Participate in ongoing training and development programmes to continuously enhance your customer support skills and product expertise.

Requirements

• Native or fluent Arabic language skills (spoken and written) are essential for this role — this is a non-negotiable requirement for all applicants.
• Valid EU passport is mandatory.
• A good working knowledge of English (written and spoken) to communicate effectively within an international team environment.
• Previous experience in customer support, customer service, or a related client-facing role within the Customer Support Services industry is advantageous, though not strictly required.
• Strong communication and interpersonal skills, with a genuine commitment to delivering exceptional customer experiences.
• Proficiency in standard computer applications and the ability to navigate CRM platforms and support ticketing systems with ease.
• A positive, solutions-oriented attitude, with the ability to remain calm and professional under pressure in a busy customer support environment.

Benefits

What We Offer

• Competitive Monthly Salary reflective of your skills and experience within the Customer Support Services sector.
• Fully Paid Training Programme to ensure you are thoroughly prepared and confident from day one.
• Comprehensive Health Insurance coverage for your peace of mind.
• Fully Paid Relocation Package — including your return flight to Sofia, airport transfer, and hotel accommodation upon arrival.
• Monthly Performance Bonus rewarding your dedication, results, and contribution to the team.
• €1,500 Signing Bonus (one-time payment) awarded to all successful new hires joining the team.
• A vibrant, multicultural, and supportive workplace environment within a respected international organisation.
• Clear career progression pathways and professional development opportunities within the Customer Support Services industry.
• And Much More...

Life in Bulgaria

Relocating to Bulgaria is one of the most exciting and rewarding decisions a multilingual professional can make. Sofia, the vibrant capital of Bulgaria, is a city that beautifully blends rich history, contemporary culture, and a warm, welcoming atmosphere. Bulgaria enjoys a fantastic climate, with warm, sunny summers and a crisp, picturesque winter season — all set against the stunning backdrop of the Vitosha Mountain, which rises dramatically at the edge of the city. Bulgaria is also recognised as one of the most affordable countries in the European Union, meaning your competitive salary goes significantly further here than in many other European destinations.

Beyond its affordability, Bulgaria offers an exceptional quality of life, with a thriving restaurant scene, world-class coffee culture, ancient historical landmarks, and a growing expat community that makes settling in remarkably easy for international professionals. The food scene in Bulgaria is diverse and delicious, ranging from traditional Bulgarian cuisine to a wide variety of international culinary options found throughout Sofia's buzzing neighbourhoods. With excellent public transport, modern residential areas, and a warm local community, Bulgaria is genuinely a wonderful place to live, work, and grow — and for Arabic-speaking professionals exploring jobs in Bulgaria, it represents a truly outstanding opportunity to build a meaningful career and lifestyle in the heart of Europe.

How to Apply

If you are a fluent or native Arabic speaker ready to take the next exciting step in your career and explore one of the most rewarding Arabic-speaking jobs in Bulgaria available today, we would love to hear from you. Click the Apply Now button below to submit your application and a member of our specialist multilingual recruitment team at Mercier Consultancy Group will be in touch to guide you through the next steps. Do not miss this outstanding opportunity to join a world-class Customer Support Services operation in the heart of Sofia — your new career and your new life in Bulgaria start here. We look forward to welcoming you to the Mercier Consultancy Group family.