Microsoft-office Careers in houston ∙ Page 2

Position Purpose

The LOA / Processor supports the lending process from application through closing, ensuring accuracy, compliance, and a positive borrower experience. This position requires an experienced professional who excels in income analysis, documentation management, and communication with all parties involved in the loan process. The role is ideal for someone familiar with the Independent Mortgage Banker (IMB) environment and construction-to-perm loans.

Responsibilities/Duties/Functions/Tasks

• Collaborate with the Loan Officer at the application stage to review initial borrower documentation and structure the file for underwriting success.
• Communicate directly with borrowers to explain document requirements, gather missing items, and answer questions throughout the process.
• Review credit, income, and asset documents early in the process to identify potential issues and recommend solutions before submission.
• Set up files accurately in the LOS, ensuring all required disclosures and compliance documents are completed.
• Maintain proactive communication between borrower, Loan Officer, and builder throughout construction and closing phases.
• Manage the loan pipeline from initial submission through clear-to-close.
• Review and verify borrower documentation including income, assets, credit, and property details.
• Perform detailed income calculations for W-2, commission, and self-employed borrowers.
• Ensure all files meet PRMI, investor, agency, and regulatory guidelines.
• Coordinate with loan officer, underwriters, title companies, appraisers, and builders to facilitate on-time closings.
• Maintain proactive borrower communication throughout the process, providing clear status updates.
• Submit files to underwriting, satisfy loan conditions, and prepare for final closing.
• Maintain accurate records in Encompass
• Deliver exceptional service to both internal and external customers.

Qualifications

• Strong interpersonal skills with a customer-service mindset and ability to explain loan requirements in simple, professional terms.
• Comfortable managing client relationships and representing the Loan Officer in borrower communications.
• Minimum 3 years of mortgage processing experience required, preferably within an Independent Mortgage Banker (IMB) environment.
• Strong working knowledge of FHA, VA, USDA, and Conventional loan programs.
• Proven ability to calculate complex income including self-employed and variable-income borrowers.
• Experience with construction-to-perm loans is strongly preferred.
• Proficiency in Encompass or comparable LOS.
• Excellent organizational and multitasking skills in a deadline-driven environment.
• Strong written and verbal communication abilities.
• High level of attention to detail, accuracy, and compliance.

Preferences

• Prior experience in a Loan Partner or Loan Officer Assistant role highly preferred.
• Ability to manage both front-end loan setup and back-end processing responsibilities.
• Experience processing construction-to-permanent or one-time-close loans.
• Prior experience working in a hybrid environment (in-office and remote).
• Demonstrated ability to work independently while managing multiple active files.
• Strong customer service orientation and proactive communication skills.
• Familiarity with PRMI systems, processes, and compliance protocols.

Company Conformance Statements

In the performance of assigned tasks and duties all employees are expected to conform to the following:

• Review and adhere to policies and guidelines contained within the Employee Handbook, including privacy and information security guidelines.
• Act within delegated authorities and adheres to applicable policy and procedures associated with such authorities.
• Contribute to establishing a respectful workplace where diversity is critical to innovation and growth.
• Ensure every action and decision is aligned with PRMI values.
• Partner with your management team to understand performance expectations and measurements. Effectively utilize feedback and coaching opportunities while seeking to learn and develop within your role at PRMI.
• Realize team synergies through networking and partnerships across PRMI.
• Embrace change; act as advocate and role model, promoting an approach of continuous improvement.
• Maintain a high standard of customer care while actively listening to customers in an effort to understand their views and needs. Take ownership of problems and issues, taking into consideration the breadth of PRMI competencies in providing solutions.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
• Work effectively as a team contributor on all assignments.
• Perform quality work within deadlines.
• Respect client and employee privacy.

Work Requirements

Each employee must be able to communicate clearly and effectively, utilize a computer, maintain a work schedule, and effectively perform in an office setting.  To maintain and ensure secure privacy of borrower (and other protected) information, an essential function of this job may require physical attendance in a defined office space. (i.e. branch or corporate office location).  Employment with PRMI requires compliance with and adherence to all applicable mortgage and fair lending laws and regulations as well as PRMI policies. The ability to work extended hours may be required.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.