Fraud Insight Manager at Virgin Media O2

Due to growth in the team, we've got a great new opportunity for a Fraud Insight Manager to join the Fraud team.You'll lead a team of Fraud Insight Agents, running the delivery of consumer fraud insights and storytelling. The fraud types this role would focus on include identity, account takeover, network and other related fixed and mobile consumer frauds.You will be a Manager within our Fraud Respond team which maintains three key delivery areas being:Continuous Insights, which includes the delivery of fraud reporting, creation and maintenance of Tableau dashboards and development, decommissioning and maintenance of fraud insight databases and tooling.Proactive Insights, which includes the identification, monitoring and investigation of emerging fraud trends/MOs at scale. It also includes corroboration of identified threat intelligence and the development and maintenance of monitoring rules and systems.Investigative Insights, which includes responding to requests for fraud insight at pace, including responding to live/evolving fraud events which range from small to large-scale projects/cases, facilitating and contributing to fraud hackathons when needed, assisting in further investigations (including prosecutions) as required.You will lead our Investigative Insights squad, managing a team of 3 direct reports.As a Manager, you will be responsible for managing and leading a team of direct reports within the Investigative Insights squad, including people management, leadership, skills development and review. You will also be responsible for operations management ensuring that work is delivered to the required standard, making decisions as required and where appropriate, providing technical reviews, and/or getting involved in the technical delivery itself. Apply Now