Private Dining and Events Mgr at Marcus Hotels & Resorts

Are you a people-person who thrives in a fast-paced, hospitality-driven environment? If you’re passionate about building meaningful relationships, curating unforgettable guest experiences, and driving results, this role is for you. As a Private Dining Sales & Events Manager with Marcus Hotels & Resorts Milwaukee Market, you’ll be the driving force behind bringing events to life. In this role, you’ll lead the solicitation, management, and execution of private dining sales, ensuring financial and sales goals are consistently met or exceeded. You’ll oversee event sales and detailing for Mason Street Grill, The Dark Room, The Milwaukee Chophouse, The SafeHouse, and Miller Time Pub & Grill, ensuring every occasion is flawlessly executed.

Marcus Hotels & Resorts, the leading hotel ownership and management company in Milwaukee, operates three of the city’s most iconic properties: the Hilton Milwaukee – A premier convention headquarters hotel; the Pfister Hotel – A recently renovated, historic luxury hotel; and Saint Kate – The Arts Hotel – A vibrant, creative hub for the arts and events. With a total of 1,255 guest rooms and over 60,000 square feet of meeting and event space, this role offers the opportunity to combine your passion for hospitality and exceptional organizational skills to create vibrant, memorable experiences in some of Milwaukee’s most sought after dining destinations.

What you will be doing:

·         Prospect, solicit, and develop accounts to maximize food and beverage revenues, including affiliate business and upselling opportunities.

·         Conduct site inspections, entertain clients on and off-property, maintaining thorough follow-up to ensure satisfaction and repeat business.

·         Prepare and present proposals, contracts, and correspondences in a prompt, accurate, profitable, and professional manner.

·         Develop client menus and coordinate all event arrangements such as linens, flowers, and custom printed materials.

·         Supervise the overall setup of events, planning, and execution of social and corporate events, meetings, and private dining functions.

·         Effectively communicate event details and client needs to restaurant teams and relevant hotel departments, ensuring seamless servicing of accounts.

·         Greet clients upon arrival, introduce them to the restaurant team, and transition responsibilities while maintaining strong client relationships.

·         Represent all Milwaukee area restaurants at trade shows, civic/business functions, industry-related associations, and other events to promote the restaurants and/or the city.

·         Participate in strategic planning, goal setting, BEO/catering/departmental meetings, and complete financial reporting as required.

·         Ensure guest satisfaction through exceptional service, timely follow-up, and proactive communication with all restaurants on upcoming events.

·         Other duties as assigned.

What we are looking for:

·         Previous hotel or restaurant experience required; background in food & beverage operations strongly preferred.

·         High school diploma or equivalent required; bachelor’s/associate’s degree preferred.

·         Proficient in Microsoft Word and Excel with strong technical aptitude.

·         Demonstrated ability to multitask, prioritize, and manage multiple projects effectively.

·         Confident networker and polished communicator with excellent written and verbal skills.

·         Skilled at analyzing client needs, negotiating pricing, and delivering value-driven solutions.

·         Able to meet deadlines and adapt to flexible, non-traditional work hours.

·         Brings a positive attitude, proactive problem-solving skills, eagerness to learn, and a self-motivated work style.

·         Thorough knowledge of service flow and operational capabilities across all revenue areas.

·         Capable of working independently while demonstrating managerial accountability, with the flexibility to take on administrative and event support responsibilities as needed.

What’s In It for You?

·         Work with Milwaukee’s top hotels and be part of a passionate, high-energy team 

·         Exclusive discounts at Marcus Hotels & Resorts properties, including hotel stays, dining, golf, ski, spa, and at Hilton Branded Hotels, Historic Hotels of America, and Marcus Theatres

·         Grow your own network and have a direct impact on our community

·         A free, well balanced meal every shift

·         Early wage access

·         Paid time off

·         Medical, dental, and vision insurance (offered after 1 month of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match

·         And more!

Salary Estimate: $55K-$65K annually & Earned Commission on all private dining bookings

About Us:

A division of The Marcus Corporation, Marcus Hotels & Resorts has built a rich 60-year legacy of excellence in hospitality and service. We are “People Pleasing People,” dedicated to creating extraordinary experiences for both our guests and associates. With a portfolio of 15 distinctive hotels and resorts across the U.S., we are expanding—and looking for top talent to help drive our success.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills. 

Marcus Hotels & Resorts is an equal opportunity employer.