Hybrid Assistant Manager Executive Housekeeper (Crested Butte, CO, US) at Vail Resorts

Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
 

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan 
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
   

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Job Summary: 

You will work as part of a highly motivated team to provide the very highest standards in delivering housekeeping and guest services. Also Responsible for assisting the Housekeeping Manager with all the daily operations of the housekeeping department, to ensure the highest levels of cleanliness and guest satisfaction are maintained. This position will provide supervision of guest rooms, and direction for all housekeeping activities including team development, room inspections, training and development of employees. This person will also be responsible for the deep cleans, inventories, and guest services.

Job Specifications:

• Starting Wage: $25.00/hr - $29.55/hr 
• Employment Type: Year Round 
• Shift Type: Full Time hours available 
• Minimum Age: At least 18 years of age 
• Housing Availability: No 

Job Responsibilities:

• Provides supervision and direction for all housekeeping activities of the hotel to ensure the highest levels of cleanliness and guest satisfaction are maintained.
• Uniform operations management and tracking/inventory
• Assistance with linen/supply inventories x2 annually
• Guest Services management, including guest interaction, follow up, and rebound reports.
• Investigates complaints, evaluates corrective actions, and implements plan to resolve and de-escalate conflicts.
• Exhibits a professional demeanor through appearance and by maintaining a positive attitude toward all employees and guests.
• Demonstrates high level of productivity
• Monitors house count and make staffing adjustments accordingly.
• High level of accountability for training and standards
• Distribute and delegate workload to guarantee maximum production and guest satisfaction with minimum outlay of expenses in terms of labor and materials.
• Celebrates successes and publicly recognizes the contributions of team members.
• Communicate effectively, both verbally and in writing to provide clear direction in assigning and instructing housekeeping staff in details of work.
• Provide staffing, training, coaching and performance reviews for the housekeeping department.
• Ensures employees understand expectations and parameters.
• Empowers team members to provide excellent customer service.
• Coach and mentors team member to reach their potential, including supervisor level and line staff.
• Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
• Develops strong working relationships with other departments to ensure communication and teamwork is at an optimum.
• Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for employees and ensuring proper labeling of hazardous supplies in accordance with OSHA regulations.
• Assist the Housekeeping Manager in evaluating condition of furniture, fixtures, decor, make recommendations and assist in the coordination of rehab projects.
  
• Performing quality checks in rooms
• Using various gages and equipment to measure and test materials and products
• Maintaining work area and equipment in a clean, orderly condition and following standard safety practices and regulations
• Inspecting the buildings and the property as a whole and taking photos to document the condition
• Noting damage or other issues with the properties and estimating values and repair costs
• Generating reports to assess the quality, cost, and compliance of the projects
• Performing quality checks in rooms
• Using various gages and equipment to measure and test materials and products
• Maintaining work area and equipment in a clean, orderly condition and following standard safety practices and regulations
• Inspecting the buildings and the property as a whole and taking photos to document the conditionNoting damage or other issues with the properties and estimating values and repair costs
• Generating reports to assess the quality, cost, and compliance of the projects
• Other duries as assigned

Job Requirements:

• High school diploma or equivalent. Minimum one year of resort housekeeping experience.
• Previous supervisory or management experience dealing with guests and with a large team.
• Basic computer skills.
• Must be able to communicate effectively and professionally in English.
• Must be able to lift up to 50 lbs.
• Must be able stand for long periods of time and be able to access all areas of the resort.
• Must be able to drive vehicle 
• College degree in a Hospitality Management program.
• Experience with Microsoft Office applications including Word, Excel and Outlook.
• Experience with Lightspeed, and Marriott GXP
• Knowledge of conversational/business Spanish.

The expected pay range is $25.00/hr - $29.55/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. 

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID  510937
Reference Date: 08/21/2025 
Job Code Function: Housekeeping