Hybrid CAREER NAVIGATOR at Goodwill Industries of Arkansas

CAREER NAVIGATOR

GENERAL DESCRIPTION OF POSITION

Provide support and assistance to Goodwill employees and external clients in all areas related to gaining and/or retaining employment, career advancement, and financial stability. Assist in the initial design and implementation of educational programs, activities, and support services that promote long-term market attachment and advancement consistent with the employee's vocational goals.

Uphold a positive work environment that follows Goodwill's Amazing Customer Experience (ACE) culture, Values, and Mission in everything you do and every interaction you have with co-workers, clients, customers, and management.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Facilitate or directly provide career coaching assistance services to employees and clients including intake, assessment, vocational and financial guidance, career and education search, and placement support. This duty is performed daily, about 30% of the time.

2. Meet and communicate regularly with all assigned employees and clients. Establish relationships and maintain contact with employers to promote employment or advancement for eligible job seekers. This duty is performed daily, about 30% of the time.

3. Build relationships with store managers of the employees that are assigned to caseload. This duty is performed daily, about 10% of the time.

4. Be able to meet with employees to discuss goals during their work shift without interfering with their work performance. This duty is performed daily, about 10% of the time.

5. Create Individualized Service Plans to address short- and long-term career and educational goals. Use a variety of strategies to assist employees and clients in overcoming barriers to employment and educational goals. This duty is performed weekly, about 15% of the time.

6. Communicate regularly with key staff at community partner organizations and develop and maintain up-to-date community resource guide. This duty is performed weekly, about 10% of the time.

7. Ensure client documentation is completed in a timely manner, and is appropriate according to individualized plans, verified by signatures as well as being accurate and in compliance with all state and federal guidelines. This duty is performed daily, about 20% of the time.

8. Teach work readiness skills in one-on-one and group settings. This duty is performed weekly, about 5% of the time.

9. Conduct one-on-one follow-up in person, by phone or by email with employees and clients to continually monitor their efforts, measure progress on their action plan, and provide accountability. This duty is performed monthly, about 10% of the time.

10. Ensure successful completion of the onboarding process for new GIA employees in conjunction with the site leader/manager. This duty is performed weekly, about 10% of the time.

11. Assist in the interview prep and interview process for donated goods applicants in the locations in their service area. This duty is performed daily, about 10% of the time.

12. Possess the professional judgment necessary to make referrals to GIA Human Resources, EAP, and other providers to help support clients/employees. This duty is performed daily, about 10% of the time.

13. Perform any other related duties as required or assigned.

14. Perform any other related duties as required or assigned.

Qualifications

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION AND EXPERIENCE

Broad knowledge of such fields as accounting, marketing, business administration, finance, etc. Equivalent to a four year college degree, plus 3 years related experience and/or training, or equivalent combination of education and experience.

COMMUNICATION SKILLS

Ability to read a limited number of words and recognize similarities and differences between words and between series of numbers; ability to write and speak simple sentences as a means for basic communication. ability to read and understand simple instructions, short correspondence, notes, letters and memos; ability to write simple correspondence. ability to read and understand documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence. ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public and other employees of the organization.

REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS

Valid Driver's License

PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS

Global Career Development Facilitator Certification

Certified Career Services Provider Certificate

SOFTWARE SKILLS REQUIRED

Intermediate: Alphanumeric Data Entry, Contact Management, Spreadsheet, Word Processing/Typing

Basic: 10-Key, Accounting, Database, Presentation/PowerPoint

EMPLOYEE CONTACT

Contacts of considerable importance within the department or office, such as those required in coordination of effort, or frequent contacts with other departments or offices, generally in normal course of performing duties. Requires tact in discussing problems and presenting data and making recommendations, but responsibility for action and decision reverts to others.

PHYSICAL ACTIVITIES

The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

Semi-repetitive, low physical. Semi-repetitive type work which requires periods of concentration for varied time cycles as prescribed by the tasks.

While performing the functions of this job, the employee is continuously required to talk or hear; regularly required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms; occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds; regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision; distance vision; peripheral vision; depth perception; and ability to adjust focus.

ADDITIONAL INFORMATION

-Experience in the field of employment, vocational rehabilitation, or transitional employment assistance is preferred.

-Experience in program development and classroom instruction.

-Willingness to learn and respect the needs of persons with mental illness, disabilities, past incarceration, and/or other barriers to      employment.

- Adhere to client privacy rights and HIPPA requirements.

- Demonstrated ability to effectively present information and respond to questions from employers, clients, supervisors, and the          general public.

- Ability to provide vocational counseling, build self-esteem, access resources, and network.

- Proficient with Microsoft Office (Word, Excel.)

- Must have a valid state driver’s license and be insurable by the company’s insurance carrier.

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