Hybrid Sales Representative at Westgate Resorts

ABOUT WESTGATE RESORTS
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

As a Vacation Ownership Sales Professional, you will conduct face-to-face presentations and guide prospective and/or current owners through the benefits of the flexible points-based system. Establish commonality while tailoring presentations to individual travel preferences. Articulate and assist guests envision a lifetime of memorable vacations, whether they seek spontaneity or consistency. Your role is key in driving sales, building trust, and delivering exceptional guest experiences in a high-energy resort setting. Leads are prequalified and provided by the company.

• Develop and maintain relationships with new and existing customers, ensuring a positive and engaging experience.
• Qualify leads and identify prospective buyers by engaging with customers and understanding their needs.
• Maintain accurate and up-to-date customer records, including sales activity and follow-up details.
• Negotiate contracts with prospective customers.
• Answer questions regarding credit term, services, and prices while maintaining customer records.
• Coordinate sales efforts with marketing programs.
• Other duties as assigned.

To perform this role successfully, the candidate must demonstrate a passion for travel and a genuine desire to help others create lasting vacation memories. Confidence in delivering compelling presentations and overcoming objections is essential, as is the ability to uphold professionalism, integrity, and a collaborative mindset within a team-driven environment. Familiarity with CRM systems and lead tracking tools is required to maintain efficient sales processes and accurate client records. 

• Proven success in commission-based sales, ideally in real estate, vacation ownership, luxury retail, or hospitality services
• Experience working in resorts, hotels, or travel-related services helps build rapport with vacation-minded guests.
• A strong track record of handling guest inquiries, resolving concerns, and creating memorable experiences is essential.
• Comfort with public speaking and conducting one-on-one or group presentations is key to closing deals.
• Experience using customer relationship management systems and electronic contract platforms is
• often required

Education & Certifications

• High School Diploma or equivalent; College coursework in business marketing or hospitality a plus.
• Strong communication and interpersonal skills.
• Prior experience in sales, hospitality, or customer service preferred.
• Ability to thrive in a fast-paced, commission-driven environment.
• Weekend, evening, and holiday availability required.

Skills/Knowledge

• Persuasive Communication: Ability to connect emotionally and logically with guests to guide them through ownership options
• Resilience & Adaptability: Sales roles often involve rejection—staying upbeat and persistent is crucial
• Relationship Building: Creating trust and long-term connections with potential and existing owners
• Product Knowledge: Deep understanding of points-based and fixed-week programs, exchange networks, and resort amenities

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.