Hybrid Enterprise Resource Analyst at Solano Community College, CA

About the Department

Under the direction of an assigned supervisor, this position serves as the key liaison between the College's Banner Users and the Technology Services and Support (IT) Department.  This position provides support and training for the College's Banner System as well as other technological tools used within the District. 

Position Duties

Essential duties and responsibilities include the following.  Other job related duties may be assigned.

• Serve as primary Banner support for the College.
• Assists end-users in understanding and applying technology resources and processes within Banner, Canvas, and other software applications.
• Works closely with functional area groups to identify software efficiencies and deficiencies. Recommends detailed changes and modifications to administrative software including Banner and Canvas.
• Makes recommendations to the College for changes in processes that involve Banner to improve accuracy and efficiency of data.
• Provides training workshops for the College community in the use of Banner, Canvas and other Solano supported technologies.
• Develops end-user documentation and training (written and video) materials for Banner, Canvas, and other College technology tools.
• Participates along with other technology staff in the testing and validating of software patches/upgrades.
• Coordinates testing sessions for the College's various functional area groups to ensure that Banner  updates and new technologies are thoroughly tested and evaluated.
• Coordinates with end-users for the design and development of reporting tools.
• Supports District IT and Technology Services staff in regulatory and compliance activities.
• Maintains a variety of records, files and reports related to the Technology Services Department.

Secondary Functions:

• Perform various clerical duties in support of Technology Services & Support including responding to Helpdesk and student call center requests and providing Departmental clerical support including and tracking purchase requisitions.
• Perform other job-related duties as assigned.

Minimum Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE:

Associate Degree or any combination or training, experience, and/or education that provides the required knowledge, skills and abilities. 

And

Experience in a college or university working with Banner in one or more functional areas (Admissions, Financial Aid, HR or Finance) and experience in documenting and presenting processes, procedures, or business practices related to using Banner.

  And

Knowledge and experience using one or more of these software products or similar: Degree Works, Luminis, Evisions Argo's.

Other Qualifications

COMMUNICATION SKILLS:

• Ability to develop and present training sessions for Banner, Canvas, and other relevant technology.
• Ability to read, analyze, and interpret general business procedures, technical procedures, and governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of administrators and other employees, students, and the general public.

MATHEMATICAL SKILLS:

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY:

• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to apply common sense and understanding in carrying out instructions provided in writing, oral or diagram form.
• Ability to exercise good judgement and discretion in handling confidential, difficult and sensitive information.

OTHER SKILLS AND ABILITIES:

• Ability to secure and protect college data and property by prudent and reasonable business practices.
• Ability to multitask and prioritize work assignments.
• Perform assigned work with speed and accuracy.
• Establish and maintain effective and cooperative working relationships with others.
• Demonstrate a sensitivity to persons with diverse socio-economic, cultural, and ethnic backgrounds, including those with disabilities.
• Observe health and safety rules and regulations.
• Meet schedules and time lines.
• Plan and organize time and work effectively.
• Work independently with minimum supervision.

PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties outlined in this classification, employees in this classification are regularly required to sit for long periods of time, use hands and fingers to operate an electronic keyboard or other office machines, reach with hands and arms, stoop or kneel or crouch to file, speak clearly and distinctly to answer telephones and to provide information; and hear and understand voices over telephone and in person.  Employees assigned to this classification must regularly lift, carry and/or move objects weighing up to 25 pounds.

Specific vision abilities required for positions assigned to this classification include close vision (clear vision at 20 inches or less), color vision (ability to identify and distinguish colors), ability to adjust focus (ability to adjust the eye to bring an object into sharp focus).

WORK ENVIRONMENT: 

The work environment described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work assigned to this classification is typically performed in a computer operations/classroom environment.  While performing the duties of this classification, the employee regularly is exposed to fast paced deadlines, frequent interruptions and the hazards of working with video display terminals and keyboards.  The work environment is moderately noisy and offices are maintained at unusually cool temperatures.  Duties may require the employee to work nonconventional hours (outside of Monday-Friday, 8am-5pm) and at all District locations (Fairfield, Vacaville, and Vallejo campuses).