Hybrid Dispatcher I - Paratransit at City of Detroit, MI

About the Department

The City of Detroit's Department of Transportation is currently accepting applications for a Dispatcher I Paratransit for their DDOT Vehicle Operation division.  Under general supervision, the Dispatcher I is responsible for performing paratransit dispatching duties such as scheduling, routing, and dispatching of vehicles. 

Position Duties

• Provide paratransit dispatching and routing services to seniors and disabled individuals by dispatching paratransit vehicles. 
• Enter data into computer by keyboard entry devices to complete dispatch calls. 
• Adjust, review, revise, and produce final schedules using scheduling software. 
• Ensure that the appropriate parties are notified in the event of accidents or incidents.
• Monitor computer and maintain communication with drivers via two-way radio on information regarding scheduling issues and field situations. 
• Schedule driver and vehicle assignments. 
• Assist with producing daily and monthly reports, logs, and records, and assist with entry of trip data.
• Process and file schedules, reports, and related documents. 
• Assume the role of a Dispatcher II, as needed.
• May perform additional duties as assigned.

Minimum Qualifications

Qualifications (required):

• High School Diploma or G. E. D. (General Educational Development) equivalent. 
• Minimum of one (1) year of experience in dispatch environment or a related field. 

Qualifications (preferred):

• Experience working as a Customer Service Representative II.
• Experience working in a paratransit environment.

Other Qualifications

Evaluation Plan

• Interview: 70%
• Evaluation of Training, Experience & Personal Qualifications: 30%
• Total of Interview and Evaluation T.E.P: 100%

Additional points may be awarded for:

• Veteran Points: 0 – 15 points
• Detroit Residency Credit:   15 points