Hybrid Assistant Front Office Manager at UNIVERSITY OF VIRGINIA HOST PROPERTIES INC

Description

Boar's Head Resort is seeking a dedicated and enthusiastic Assistant Front Office Manager. The ideal candidate will assist in overseeing the front office operations, ensuring exceptional guest experiences, and maintaining high standards of service.

Key Responsibilities:

- Assist the Front Office Manager in managing daily operations of the front desk and guest services.

- Supervise front office staff, providing training and support to ensure excellent service delivery.

- Handle guest inquiries, complaints, and requests in a professional and timely manner.

- Monitor and maintain the quality of service and guest satisfaction.

- Assist in managing reservations, check-ins, and check-outs efficiently.

- Collaborate with other departments to enhance the overall guest experience.

- Prepare reports on front office operations and guest feedback for management review.

- Ensure compliance with hotel policies and procedures.

Requirements

Skills and Qualifications:

- Previous experience in a front office or guest services role, preferably in a hospitality setting.

- Strong leadership and team management skills.

- Excellent communication and interpersonal abilities.

- Proficient in hotel management software and Microsoft Office Suite.

- Ability to work in a fast-paced environment and handle multiple tasks.

- Strong problem-solving skills and attention to detail.

- Flexibility to work various shifts, including weekends and holidays.

We offer a competitive salary and benefits package, along with opportunities for professional growth and development. If you are passionate about hospitality and committed to providing outstanding service, we encourage you to apply.