Hybrid Pluss - H&W Team Leader Pluss (Bristol) (Bristol, South West, United Kingdom) at Pluss

Job Role

Join our Health and Wellbeing Employment Team as a Team Leader.

Within this post you will work as part of a dynamic team who are responsible for promoting effective and efficient approaches to improving the health and wellbeing, and the subsequent move into sustainable employment for programme participants.  You’ll provide support and leadership to a team of Wellbeing Employment Coaches to ensure the effective delivery of services to support mainstream provision.

You’ll create and manage resource plans and activity schedules to ensure that appropriately skilled Wellbeing Employment Coaches are available to deliver the range of services.  Your team will be leading Wellbeing sessions, delivering 1:1 customer support, assisting with job searching, preparation for interviews, and in work support. You’ll drive high achievement of all performance and quality targets and ensure the service meets the needs of the participating individuals and use management information to identify opportunities to improve a range of performance and quality metrics whilst using excellent communication skills to engage colleagues/teams with potential changes to approach/process.  

However, we appreciate that not everyone can tick every single box, just so long as you are confident and are comfortable working with a diverse range of people from a variety of backgrounds and circumstances.

In return for your dedication, knowledge, and commitment, we’re offering a competitive salary range of £29,858 - £32,585 p.a. (dependent on experience) with these great benefits:

• 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy  additional  days)
• 2 Volunteer Days
• Company Pension Scheme - 5% Employee 5% Employer
• Health Insurance Allowance
• Employer Paid Healthcare Cash Plan, incl. 3 x salary life assurance
• Annual Pay Review
• Enhanced Maternity/Adoption and Paternity Pay Arrangements
• Free access to BenefitHub – an online portal with access to a wide range of retail discounts, Life Assurance, Cycle to Work Scheme, Tax Saver Commuter Tickets
• Refer a Friend Scheme

Interested? There’s an easy to apply route below to upload your CV!

If you need any further information, talk to our experienced Internal Recruitment Team on 01702 595200.

Seetec Group is an employee-owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally with our employee owners. People are at the front, centre and heart of every service we provide and each decision we make.

Location:   This position will require travel across the South West geographical area  

Hours:   37 hours a week.  Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4.30pm

Closing Date:   20 August 2025

Key Responsibilities

• Lead, support, motivate and coach a team of Wellbeing Employment Coaches in a high-performance culture in line with Pluss CIC’s vision and values, ensuring performance targets are met.
• Create and manage resource plans and activity schedules to ensure that appropriately skilled Wellbeing Coaches are available to deliver the range of services. Your team will be leading Wellbeing sessions, delivering 1:1 customer support, facilitating drop ins and voluntary activity for customers.
•  Ensure that business communications are implemented, understood and delivered.
• Support Wellbeing Employment Coaches to ensure that all Customer Service Standards are achieved.
• Take a lead in the coordination of training, development and recruitment activity across the Team. 
• Manage staff, undertaking appraisals, quality checks and managing employee performance. 
• Inform Wellbeing Coaches regular training and resource needs analysis to ensure delivery staff are appropriately equipped to consistently perform at high levels, acting upon and presenting any requirements to senior management.
• Provide support and supervision to deliver caseload reviews via observations in a meaningful and consistent manner
• Manage the delivery of several projects within the Health and Wellbeing Employment Support programme.
• Analyse and interpret management information to identify areas of improvement and plan/execute targeted improvement activity, including coaching and mentoring colleagues.
• Identify best practice and ensure it is shared and embedded across all delivery teams, targeting specific teams for greatest focus, in consultation with line management. 
• Regularly report on performance in accordance with Pluss CIC requirements. 
• Work collaboratively with other managers and teams within Pluss CIC/Seetec to drive continuous improvement. 
• Demonstrate innovation through identification and piloting of new ways of working to enhance the customer experience 

Skills and Experience

Essential

• Demonstrate a specialist knowledge of Health and Wellbeing services.
• Experience of working in a high performing quality Health Team  
• Experience of delivering services to meet contractual and quality standards
   

Desirable

• Experience of successful delivery of health and wellbeing programmes 
• Experience in a supervisory role 
• Understanding of the employability industry & the challenges faced in the employment market for long term unemployed people and those with health conditions
• Full driving licence 

Additional Information

PLUSS part of  the Seetec group, is an award-winning Community Interest Company that supports thousands of people each year to achieve a career and fulfil their true potential. Our employment operations help jobseekers who need the most specialist support to find work. Our enterprise operations run alongside to create direct employment opportunities in a wide range of job roles.  The projects give people the opportunity to get involved in local communities, meet new people and have fun through a range of activities.

Pluss is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values.

Dependent on the role applying to you may be required to process a Disclosure and Barring Service (DBS/DS) check. Seetec support the recruitment of ex- offenders and will not discriminate in any way.  Our full policy statement of “Ex-Offenders” can be found on our website under “About us”

Pluss  is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.