Hybrid Crisis Program Manager at Huckleberry House Inc

Description

Crisis Program Manager

Full Time

Exempt

SUMMARY:

Provides   supervision, management and leadership to a team of diverse professionals and   paraprofessionals, coordinating the process of reunification and reaching   young people and their families to build stronger lives. Provides general   oversight and management to the Crisis Program.

REPORTS TO:

Director of Residential Programs

DEPARTMENT:

Crisis Program

SUPERVISES:

Shelter Operation Leads, Crisis Intervention Specialists and Program Operations   Administrator

CRITICAL SUCCESS FACTORS (COMPETENCIES)

(What knowledge, skills and abilities are   needed for success in this position?)

· Clinical competency

· Strong leaderships skills

· Ability to handle crisis situations   effectively

· Takes the initiative for both   problem-solving and program improvement

MAJOR RESPONSIBILITIES / ACTIVITIES

1. Oversee the day-to-day operations of the Crisis Program.

2. Supervises and evaluates Crisis Intervention Specialists with the   support of the Shelter Operation Lead staff.

3. Supervises and evaluates the Shelter Operation Leads and Program   Operations Administrator.

4. With the support of Human Resources, completes the screening and   hiring of new staff. 

5. With the support of the Director of Professional Development,   completes the initial and ongoing training of all reports to ensure staff   receive all required training.

6. Manages program personnel and resources within established budget   parameters and guidelines.

7. Provides active supervision regularly with all direct reports, including   real-time on-the-floor support for staff during daily operations.

8. With the support of the Director of Residential Programs and the HR   Manager, completes performance improvement plans, performance evaluations and   disciplinary actions, including documentation in the HR module.

9. Continually monitors and assesses changes in resource needs, including   staff resources, and ensures that staffing is sufficient for the successful   implementation of program objectives.

10. Ensures accountability to program standards and stated program   outcomes through continual QA, evaluation, and monitoring of processes. 

11. In coordination with the Clinical Director and the Program Operations   Administrator, reviews case files, including progress notes, to ensure compliance   with all applicable standards (OHMHAS, ADAMH and COA). 

12. Ensures compliance with all program activities necessary (intake,   assessment, diagnosis, goal planning, discharge planning) to generate   adequate program revenues, such as ADAMH billings, Medicaid compliance and   fulfilment of grant requirements.

13. Ensures program and staff compliance with internal standards of   operation to include but not limited to productivity benchmarks,   documentation standards and confidentiality practices.

14. Provides input and assistance as needed to team members on   interventions with youth.

15. Conducts regular staff meetings to ensure program goals and outcomes   are achieved. 

16. Participate in agency on-call rotations.

17. Chairs an agency committee.

18. Completes other duties as assigned.

REQUIRED TRAININGS

Completes required   trainings, including but not limited to: 

· Core training

· CPI non-violent crisis intervention

· CPR

· First aid

· Cultural competency

· Other training programs as directed by supervisor.  

WORKING CONDITIONS AND PHYSICAL   REQUIREMENTS: 

· Primary work location is a shelter/office   environment.

· Must be able to sit, stand, climb stairs, and   use a computer and phone for extended periods.

· Must be able to lift/carry up to 30 lbs. up   and down several flights of stairs.

· Reliable transportation

· Nonstandard workweek with some evenings and   weekend hours

· Provide coverage for position, function or   shift needs as needed

ADA: 

This job description   outlines the general nature and key features of the position. It is not   intended to be an exhaustive list of duties or responsibilities. The   organization reserves the right to revise duties as needed and assign   additional responsibilities. 

Requirements

EDUCATION, CREDENTIALS AND QUALIFICATIONS

1. Bachelor’s degree in social work or related field or equivalent; or   minimum four years related experience and/or training; or equivalent   combination of education and experience.

2. LSW preferred

3. 2 years prior management experience preferred

4. Holds and maintains valid driver’s license with good driving record.

5. Strong verbal and written communication skills.

6. Ability to problem solve,   resolve conflicts, and negotiate.

7. Able to utilize an electronic client record.