Hybrid Operations Account Manager at Tendit Group

About the Role

The Operations Account Manager plays a dual role focused on both operational excellence and revenue generation. This individual oversees day-to-day field operations while serving as the primary client contact to drive retention and growth. The ideal candidate brings a blend of process-driven operations management and relationship-based account oversight, ensuring both internal efficiency and client satisfaction.

Key Responsibilities

• Oversee field and job operations to ensure service delivery, efficiency, and adherence to company standards
• Monitor route compliance, job quality, and timely completion of services
• Enforce safety standards and report all incidents per company policy
• Manage scheduling and labor utilization to optimize field productivity
• Approve daily time entries and ensure compliance with labor regulations
• Track and maintain inventory, equipment usage, and procurement
• Identify inefficiencies and drive process improvement initiatives
• Ensure compliance with OSHA, DOT, and company safety protocols
• Act as the primary point of contact for assigned clients, maintaining strong long-term relationships
• Conduct regular client check-ins and property walkthroughs
• Identify client needs and propose additional services that align with operational capabilities
• Drive contract renewals and upsell opportunities
• Address and resolve customer concerns with urgency and professionalism
• Meet or exceed monthly, quarterly, and annual sales and retention targets
• Collaborate with operations and sales teams to ensure service alignment and client satisfaction

Qualifications

• Bachelor’s degree in Business, Operations Management, or related field preferred
• 3-5 years of commercial landscaping or field operations experience required
• Demonstrated ability to manage field teams, schedules, and client relationships
• Proven success in driving account growth and retention
• Excellent communication and interpersonal skills
• Strong organizational and time management abilities
• Proficient in Microsoft Office Suite; familiarity with operations software is a plus

Work Environment

• 80% field-based, overseeing crews and customer sites
• 20% office-based, focused on planning, reporting, and client communications

Safety Requirements

• Adhere to all company, state, and federal safety policies and procedures
• Conduct regular safety training and audits with field crews
• Maintain current knowledge of safety regulations and ensure team compliance

Physical Requirements

• Ability to stand, walk, and sit for extended periods
• Lift and carry up to 50 lbs. as needed
• Manual dexterity for using tools, devices, and office equipment
• Comfortable navigating both office and outdoor field environments

We’ve got you covered.

At Tendit, we recognize the dedication our employees bring every day. We offer a comprehensive benefits package to support your health, finances, and well-being.

• Medical, dental, and vision plans
• 401K Retirement Savings Plan with a match
• Paid Time Off (PTO)
• Paid Holidays
• Paid Weekly
• Career progression in a rapidly growing company!

Compensation for this position is $62,000 - $75,000 depending on experience.

Tendit Group is an equal-opportunity employer. We work to build a culture that attracts a mix of talented, committed, and vibrant team members who bring determination and passion to work every day. We recruit, develop, and retain the most talented people from a broad and diverse candidate pool. We encourage you to apply!