- Junior
- Office in McCall
Position Title: Guest Services Representative
Reports To: Guest Services Manager
Employment Status: Winter, Seasonal Full-Time or Part-Time
Job Summary:
Guest Service Representatives are the front line for total guest satisfaction covering pre-arrival contact, sales of all mountain products and addressing concerns brought to department’s attention. This is a position requiring availability on weekends and holidays to sell ticket products and create the best guest experience at Brundage Mountain. Full and part-time positions available.
Essential Duties and Responsibilities:
- Execute the flow of information to guests about mountain services, featured products, company activities, answer questions, give directions and make recommendations
- Provide thorough follow-up with all guest communications via phone, in person and email
- Active in the promotion of Brundage products and events. Help manage signup sheets, and waivers of liability, etc.
- Ensure procedures and product policies are being followed, and alerting leadership and team of potential issues with recommendations on how to resolve them
- Maintain a high level of professional appearance, demeanor and ethics in dealing with guests, co-workers, and outside vendors
- Complete sales and reservation transactions using Entabeni Point-of-Sale system
- Enforcing Brundage health/safety policies with guests and fellow employees
Job Qualifications:
- High School GED required
- Ability to effectively present detailed information both verbally and in written form to guests, management and employees
- Proficient in Microsoft Office applications including Word, Excel and Outlook
- Minimum of 1 year of customer service experience
- Minimum of 1 year of cash handling experience
Other Requirements:
- Must be 18 years or older
- Knowledge of the Brundage/McCall area restaurants and attractions
- Must be able to work a flexible schedule including weekends/holidays
