Hybrid Treatment Coordinator at Gen4 Dental

Specializing in periodontics and implants since 1984, our practice hosts a staff of caring professionals dedicated to restoring your smile and enhancing your overall health. Once you enter our office, our team's goal is to make our patient's as comfortable as possible and provide them with all the knowledge needed to make the best decision.

Our doctor is routinely participating in study groups, attending seminars, and keeping up-to-date with the latest advances of technology in dentistry to give our patients the best care they can possibly receive.

To learn more about our office, check out our website here: https://www.novaperioimplant.com/

Our dental front office associates are the heart of our practice – they are the first and last impressions to be made on our patients. Our front office team plays an essential role in helping the operations of the office run smoothly and delivering best in class patient care. By joining our team, you will have: 

• Work-Life Balance: (Monday: 7am-4pm, Tuesday-Thursday: 6:30am-4pm, Friday 6:30am-1pm)

• Time Off: Up to 3 weeks PTO + 8 Paid Holidays (PTO rolls over!) 

• Parental Leave: Up to 3 weeks paid 

• 401(k) Match 

• Health Benefits: Medical, dental, vision, HSA & FSA + earn up to $2,000/year when selecting our quality care plans 

• Employee Assistance Programs: Free 24/7 support for personal, financial & legal issues 

• CE & Growth: SPEAR access + continuing education 

• Wellness Perks: $28/month gyms, 12K+ on-demand workouts when selecting our quality care plans 

• Pet Insurance: Flexible plans + 24/7 telehealth for your pet 

Key Responsibilities 

• Build and maintain productive schedules for our doctors and hygienists 

• Verify insurance coverage and fee schedules while completing full insurance breakdowns for patients 

• Complete pre-authorizations and referrals as appropriate for patients; gather all necessary information for claim processing 

• Coordinate financial agreements and consent forms for the patient's financial responsibility of dental treatment  

• Assist patients with understanding their treatment plan and increase dental case acceptance  

• Assist with patient check-in, registration, and maintain patient health and dental records with strong attention to detail and adherence to HIPAA Privacy Practices   

• Ensure efficient office operations, including distribution/response to mail, scheduling, answering and returning of phone calls, responding to patient billing inquiries, and direction of workflow as necessary 

• Customer service experience 

• Dental office experienced (preferred) 

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  

Working Environment & Physical Requirements  

Working conditions include those typically seen in an office environment. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift to 15 pounds at times.