Hybrid CSR III/Loss Mitigation Specialist at Iowa Bankers

Description

Role Definition: Responds to customer inquiries and assists in the servicing department by performing the following duties.

Essential Duties and Responsibilities

• Responsible for tracking past due loans, reviewing borrower financial packages and establishing repayment arrangements or analyzing loss mitigation options according to investor guidelines.
• Processes loan modifications, payment deferrals, work-outs, pre-foreclosure sales and deed-in-lieu transactions./ or responsible for tracking active bankruptcy loans to include payment processing for such loans. 
• Request and track expense reimbursements from investors for loss mitigation, foreclosure or bankruptcy expenses non-recoverable from borrowers. 
• Provides superior customer service, both written and verbal, to homeowners, bankers, and other vendors.
• Performs a variety of clerical duties including filing or imaging of documents.
• Other duties as assigned.

Requirements

Required Education:

High school diploma or general education degree (GED)

Required Work Experience: Two to three years related loss mitigation and mortgage banking experience and/or training; or equivalent combination of education and experience.

Technology Skills:

Proficient in basic computer skills and all Microsoft Office applications.

Required Skills or traits for the position: Accurately and efficiently process transactions. Follow established policies, procedures & guidelines. Demonstrate analytical decision making and problem solving skills.