Hybrid Sales Administrative Assistant at Demant

e3 Diagnostics is the leading provider of audiology equipment sales and service solutions in the United States. With over 30 offices strategically located nationwide and staffed with teams of highly experienced hearing and balance instrument experts, we bring a local expertise that is unmatched by any others in the field of audiological instrumentation.

e3 Diagnostics is seeking a Sales Administrative Assistant to join our team in the regional office in Baltimore MD; this e3 Sales Administrative Assistant is responsible for supporting the purchase of new product and equipment and plays a crucial role in fostering effective communication with both internal and external stakeholders, delivering top-notch customer service, and providing invaluable support to e3 Customers, the e3 Sales Team, and their e3 Service colleagues.

Benefits include Medical, Dental, Vision, 401(k) with Match, Life Insurance, Paid Time Off (PTO), Paid Holidays, Employee Perks, & Employee Assistance Program.

Pay Rate: $26.00 per hour

Office Address: 509-B McCormick Dr, Suite Q Glen Burnie MD 21061

• Continuously monitor and oversee customer orders as they progress through the system, from initial placement to final installation. Throughout this process, maintain open communication with the Salesperson, the customer, and the technician.
• Partner with Service Admin to support the customer.
• Order parts as required; ensure purchase orders (POs) are provided to appropriate stakeholders.
• Coordinate new product installations.
• Process quotes and close opportunities.
• Assist customers via phone and email.
• Research and review past due accounts.
• Process customer payments via credit card.
• Schedule, coordinate, and track all in-house and manufacturer repairs.
• Maintain customer database, including updates to addresses, phone numbers, email addresses, and contact names.
• All other duties as assigned.

• Team player with a positive attitude.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Ability to foster a collaborative and efficient work environment.
• Proficient with Microsoft Office Suite or related software.
• Knowledge of Sales Force and Navision or other ERP system

Education and Experience:

• Must be at least 18 years of age.
• High school diploma or equivalent.
• At least two years related administration experience required.
• Previous customer service experience.

Travel:

• 10% - Occasional travel to home office and annual conferences.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 25 pounds at times. 
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e3 Diagnostics is an Equal Opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, sex, national origin, disability, or protected veteran status.

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