Hybrid Food For Kids Representative at Food Bank of the Rockies

Position Title:              Food for Kids Representative

Classification:             Non-Exempt

Reports To:                  Food For Kids Supervisor

Location:                      Denver

Compensation:            $22.00 hourly 

Benefits:                       Medical, dental, and vision, a 401(k) retirement plan with a 4.5% company match plus potential additional matching based on tenure, PTO, paid sick leave, paid holidays, and a flexible schedule

As the food bank with the largest service area in the contiguous United States, Food Bank of the Rockies is passionate about ensuring every community member has the resources they need to thrive. Supporting our Colorado and Wyoming communities begins with passionate, mission-driven individuals. 

The Food for Kids (FFK) Representative assists with overall operational and logistical functions related to Food Bank of the Rockies’ kids’ meals programs: Child & Adult Care Food Program (CACFP), Summer Food Service Program (SFSP), and Totes of Hope®. It works collaboratively with the Kitchen, Transportation, and Operations teams to organize and fulfill meal service and programmatic needs. 

This position is instrumental to advance the work of Food Bank of the Rockies to connect with Hunger Relief Partners to forge community-based, neighbor-centered hunger relief systems that both nourish those experiencing hunger and address the root causes of hunger. 

The Food Bank’s team is dedicated to creating an efficient food distribution network to reduce and help end hunger across the state. Staff are committed to embodying the Food Bank’s organizational values and mission in all activities. 

If you are looking for a mission-focused organization where innovation and teamwork are encouraged and new ideas are valued, then this is an ideal position for you.

The mission of Food Bank of the Rockies is to ignite the power of community to nourish people facing hunger. We provide food and necessities to people in need through signature programs and by teaming up with hundreds of Hunger Relief Partners to serve communities across Colorado and Wyoming. We believe that for a community to thrive, every person must have the resources they need to flourish, and we strive to provide proper nourishment for every neighbor.

Primary Responsibilities:

Operations: 

• Responsible for maintaining and strengthening relationships with all CACFP/SFSP/Totes sites, providing excellent customer service through email, phone, and in-person visits 
• Work in collaboration with Food Bank of the Rockies' Kitchen, Operations, Sourcing, and Transportation teams, and outside meal vendors to ensure timely and detailed communication of program needs and procedures for new and existing sites 
• Work with Nutrition Manager as needed to ensure meals or product offered include a variety of HER ratings when possible and follow any compliance requirements 
• Perform site monitor duties, develop and maintain site visit schedules for reviews and visits, and complete all the required documentation to ensure compliance with CACFP/SFSP/Totes
• Assist FFK Supervisor in collecting and organizing data and records by processing required paperwork for program including applications and site visits to ensure accuracy and completeness. Reporting any findings to Supervisor 
• Communicate with sites regarding any changes to their program and ongoing communication with relevant departments to ensure information is as current as possible. Send updated forms or other necessary documents to sites as needed
• Ensure that all site visits/reviews are conducted promptly, are correctly documented and filed, and updated in the tracking spreadsheet 
• Ensure all procedures are followed in accordance with the CACFP /SFSP/Totes compliance standards 
• Provide annual required trainings for partner site staff. With assistance from the FFK Administrative Assistant, monitor sites’ regular usage, completion, and compliance of Link2Feed meal counts and resolve issues as they arise 
• Track all agencies for completion of training and compliance. Send out reminders and instructions as needed 
• Collect client or partner stories while attending meal services 
• Collaborate with FFK Administrative Assistant and Supervisor in tracking and updating Programs’ stat/goal sheet/grants with monthly meal distributions 
• Collaborate with FFK Supervisor and Manager in doing outreach for potential new sites Recruiting new sites may include attending a variety of meetings with schools or other potential partners, making phone calls, and/or sending emails 
• Assist FFK administrative team with cross-over functions as necessary 
• Support Western Slope Distribution center with FFK programming

People-Focused Commitment:

• Conduct work with a culture of respect for all people and experiences 
• Committed to a learning mindset and continuous improvement regarding practice of inclusion in all aspects of work 
• Performs both internal and external work in a way that is equitably inclusive and effective within our diverse communities 
• Regularly assesses work and supports changes to remove barriers, build systems that address inequities and integrates equity and inclusiveness into all areas of work. 
• Handle confidential information with discretion and care, ensuring the privacy and respect of employees, volunteers, partners, donors, or others 

Required Knowledge, Skills, and Abilities: 

• Commitment to fulfilling Food Bank of the Rockies mission and positively representing the brand both internally and externally 
• Demonstrates compassion and sensitivity 
• Intermediate to Advanced Computer Proficiency (Word, Excel, and Outlook) 
• Excellent organizational, time management, and follow-through skills 
• Self-directed and results oriented 
• Proactive and independent problem-solver 
• Exercises independent judgement, think critically and strategically, collaborate with others, and follow through to execute projects and program requirements 
• Strong customer service orientation 
• Ability to communicate persuasively and articulately both verbally and in writing 
• Keep abreast of regulations updates and developments in FFK programs 

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Using office equipment such as computer, mouse, keyboard, printer 
• Indoor office environment frequently; outdoor and warehouse environment occasionally 
• Occasionally lift or move up to 25 pounds 
• Frequent travel within the Food Bank of the Rockies service area

Required Qualifications:

• High school diploma or equivalent required 
• Previous customer service experience 
• Extensive experience using Microsoft Office Suite and online technologies required 
• Experience using collaborative tools for file storage and sharing, meeting scheduling, and virtual collaboration preferred 
• Must have a valid driver’s license

Expected Hours of Work: 

This is a non-exempt full-time position working approximately 40 hours per week. Work schedules may vary each week and is typically Monday-Friday, with occasional evenings & Saturdays for special events. A flexible work schedule is available with the option to work remotely from Colorado. In-person work is required a minimum of 3 to 4 days per week, or more often based on organizational need. Local travel only, up to 50% of the time.

Compensation:

$22.00 hourly 

Benefits:

At Food Bank of the Rockies, we provide a fulfilling workplace along with a comprehensive benefits package that includes:

• Generous Paid Time Off: Flexible paid time off, including 10 paid holidays, sick leave, parental leave, and opportunities for paid volunteer time.
• Robust Retirement Plan: A 401(k) retirement plan with a 4.5% employer match, plus additional matching based on tenure for a total potential match of up to 8.5%, to support your long-term financial security.
• Comprehensive Health Coverage: Competitive health, dental, vision, and life insurance plans to support your meet your and your family’s needs.
• Bilingual Incentive: A monthly incentive for certified bilingual staff, recognizing and rewarding your valuable language skills. 

To Apply:

Apply online through www.foodbankrockies.org/careers. Applications will be accepted until August 8, 2025.

Thinking about applying?

True passion and excitement for making an impact are just as important as work experience. 

We encourage you to apply even if you feel you don't check every box in this posting.

Food Bank of the Rockies is an Equal Opportunity Employer (EOE), M/F/D/V/SO. 

We are committed to providing reasonable accommodations to applicants with disabilities in order to participate in the application or interview process. 

If you require any accommodation, please contact us at [email protected] or 303-371-9250.