Hybrid Customer Service Representative - Part Time AM at Five County Spay Neuter Clinic

Description

At Five County Spay Neuter Clinic we focus and specialize in spays / neuters and utilize a developed streamlined surgical process. We are able to perform both high-quality and high-volume spays / neuters. We process clients and patients as a group, offer very limited services and provide very few options. This streamlined approach has little flexibility but allows us to operate at a lower cost and offer spays / neuters at a low price. 

At Five County we believe that access to affordable veterinary care saves lives—and you can be part of that impact every single day. Our dedicated team is passionate about helping reduce pet overpopulation through safe, high-quality spay and neuter services. Whether you’re a licensed veterinary professional, a support team member, or someone eager to grow in the field, you’ll find a rewarding role here.

We offer a supportive environment with predictable daytime hours, no weekend shifts, and a focus on teamwork and compassion. If you’re looking for purpose-driven work in a high-efficiency, low-drama setting—we’d love to meet you

Ideal Candidate:

• Strong communication skills
• Ability to work independently, prioritize tasks, and meet deadlines
• Commitment to maintaining the highest standards of accuracy and compliance
• Gets excited about business process improvement
• Always looking to make processes more efficient and effective using technology
• Willing to listen and try new things and other people’s ideas

Duties/Responsibilities:

• Greeting and interacting with clients in a friendly, professional, efficient manner
• Schedule appointments and maintain and update appointment calendar
• Comforting and reassuring clients in times of duress
• Receiving and managing incoming calls
• Assist in reviewing estimates and clarifying payment options, including processing payments.
• Obtaining client written documentation, including consent forms
• Relaying basic medical information to clients as directed by a veterinarian or technician
• Maintain and update client records and patient information.
• Assist with administrative tasks, such as filing, data entry, and inventory management.
• Address and resolve client concerns or issues promptly and courteously.
• Other duties as assigned

Required Skills/Abilities:

• Intermediate computer proficiency
• Basic arithmetic skills
• Ability to maintain confidentiality
• Excellent organizational, time management, and prioritizing abilities
• Personable, empathic disposition
• Capacity to work well during distressing situations

Requirements

Physical Requirements:

• Ability to sit for extended periods of time and walk intermittently
• Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers Ability to stand for extended periods of time.
• The ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 40 pounds with or without accommodation

Education and Experience:

• Previous veterinary or healthcare experience preferred.
• Familiarity with veterinary software is advantageous

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.