Hybrid Collections Specialist at Anderson Communities

Collections Specialist

Who Are We?

"An Anderson Community is a Better Place to Live!" 

In a community, there is a sense of belonging that comes from sitting on the front porch and getting to know your neighbors. You can leave the car in the garage and walk to the park or pub. A community is a place you feel proud coming home to each day. It is a place that offers something for everyone, and everyone feels connected and safe.

At Anderson Communities, our values are simple:

We work together. We are proactive. We hold ourselves accountable. We are continually learning. We show respect to others. 

Who Are You?

You possess expert knowledge of debt collection techniques. A result-driven problem solver, your excellent communication, negotiation and organizational skills allow you to easily engage with current and former residents and develop solutions to resolve outstanding debts amicably and efficiently.

What’s In It for You? 

As a Collections Specialist you play a critical role in recovering outstanding payments within residential leasing. You will analyze accounts, communicate effectively to negotiate payment plans and resolve disputes professionally. You will contribute to business operations and growth by minimizing financial risk and improving cash flow.

Essential Functions:

• Contact current and former residents regarding overdue payments through phone calls, emails, and written correspondence
• Review and analyze account information to determine appropriate collection strategies and payment arrangements
• Negotiate payment plans and settlements while maintaining compliance with legal and company guidelines
• Document all collection activities and update account records accurately in the management system
• Collaborate with property managers, legal teams, and other departments to resolve disputes and escalate accounts when necessary
• Monitor accounts receivable aging reports and provide regular updates to management on collection status
• Process reporting to credit bureaus
• Prepare and submit E-Oscar disputes
• Ensure adherence to fair debt collection practices and maintain confidentiality of sensitive information
• Review and establish avenues for process improvement.

Requirements:

• Associate or Bachelor Degree in Accounting or related field
• Minimum of 2 years’ experience in Collections and Credit Reporting
• Proficiency in using collections software and Microsoft Office applications
• Strong communication and negotiation skills with a customer-focused approach
• Ability to prioritize, multi-task and problem solve
• Strong attention to detail
• Familiarity with general ledgers
• Self-motivated
• Clean background check and driving record

Preferred Qualifications:

• Experience working within real estate, rental or leasing industry
• Working knowledge of relevant federal and state debt collection laws and regulations
• Proven negotiation skills
• Experience with Simplicity or other collections software, Entrata, QuickBooks
• Experience with aged accounts
• Certification in Collections
• Bilingual communication abilities 

What We Offer:

• Competitive hourly pay of $22-24 per hour, based on experience
• Additional COMMISSION opportunities for monies collected
• Comprehensive benefits after 30 days, including:
  • 50% reimbursement for eligible out-of-pocket medical expenses
  • Health, dental, vision, life, long-term and short-term disability insurance
• Paid Time Off (PTO)
• 401(k) match
• Rent discount
• Tuition reimbursement program
• LOCAL opportunities for professional growth