Hybrid Window & Door Sales Assistant at Golden State Lumber

Golden State Lumber is a family-owned company that has been in business since 1954. It is a company that recognizes that people are its most valuable resource and is looking for someone who will fit into the culture and strive to achieve the company’s goals.  Golden State Lumber has been voted among the Best Places to Work in the San Francisco Times for multiple years.  Be a part of our team that is passionately driven, flexible and genuinely curious.

We are looking for a full-time Window & Door Sales Assistant

*This position is located onsite in Richmond, Ca and is not a remote or hybrid position.

Responsibilities/Job Description

• Accurately enter sales orders into internal and supplier systems, ensuring completeness and alignment with customer specifications
• Generate and manage purchase orders, track supplier confirmations, and maintain order documentation for accuracy and compliance
• Serve as a point of contact for basic customer inquiries and vendor communication, including updates on order ETA, status, returns, and logistics handling
• Create purchase agreements, process customer payments, support AR workflows, and help resolve “on hold” orders or accounts by reconciling financials between order acknowledgement and supplier invoice.
• Support Dispatch to help ensure job site readiness and delivery accuracy
• Coordinate customer returns, working with the sales team, operations, vendors and accounting to ensure timely and accurate resolution
• Assist with Will Call order coordination at the branch, ensuring documentation, communication, and system updates are completed correctly
• Manage assigned dashboards to ensure order accuracy, visibility, and progress tracking across all departments
• Respond promptly to inquiries from vendors, customers, Sales, Operations, or Accounting regarding order handling, timelines, and documentation
• Support SOP adherence and team documentation efforts; contribute to ongoing process refinement and team training as needed
• Remain flexible and adaptable in a fast-paced, evolving environment, contributing to a culture of continuous improvement and collaboration

Experience

• 1–2 years of experience in order processing, data entry and customer service, experience in building materials or construction industry is a plus
• Proven ability to ensure accurate order management and documentation
• Strong attention to detail with excellent organizational and follow-through skills
• Professional communication skills and a collaborative approach to cross-functional work
• Proficient in Microsoft Office Suite, including Excel and Outlook; experience with ERP or order entry systems preferred
• Familiarity with AR processes, payment handling, and customer account support is highly desirable
• Strong problem-solving mindset with the ability to identify issues and proactively resolve or escalate as needed
• Comfortable working independently while also contributing as part of a centralized, multi-location team

What makes our Company a great place to work?

• Team atmosphere
• Casual work setting
• Dedicated long term employees
• Established business environment

We have a great company culture and we value our employees and customers above all else. Compensation commensurate with experience. The company offers a generous benefits package for full time non-union employees including:

• Medical Benefits
• Dental Benefits
• Matched 401k
• Matched 529 plan
• Student Loan Program
• Employee Assistance Program
• Paid Time Off
• Paid Holidays
• Paid Time Off to participate in a Volunteer Program
• Profit Sharing Bonus
• Employee sponsored tobacco cessation program
• Bonus and Commission plans based on position

Join our Golden State family, and your first month of your Medical and Dental benefits are on us!   

Medical and Dental are effective the first of the month following your date of hire.  Your cost for medical and dental benefits are based on the type of coverage you have as well as your payment tier.  Golden State will cover the full cost for the first month of your medical and dental benefits.  After the first month, your medical and dental premium contributions will be deducted out of your paycheck.

Golden State collects information covered by the California Consumer Privacy Act. Details located at https://www.goldenstatelumber.com/privacy-notice-for-california-residents/

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