Hybrid Billing Technician - Utility Billing at Brunswick County, NC

About the Department

Brunswick County is currently accepting applications for a Billing Technician to join the Utility Billing Division of the Finance Department. The Billing Technician performs specialized clerical work of preparing water and sewer utility bills, including:

• Maintaining customer accounts.

• Verifying and posting payments received and changes to customer accounts for Public Utilities.

• Creating work orders for meter installation and changes.

• Entering and verifying meter readings.

• Addressing customer questions concerning meter readings and billing.

• Reviewing problem accounts and making adjustments as needed for verified leaks, new services, transfer of services, as well as various charges for services rendered by the maintenance department

• Performing enhanced reports and processing monthly and final billings.

• Processing refunds as needed.

• Answering telephones and handling routine requests for information, as well as providing details concerning meter readings and billing

The Billing Technician must exercise independent judgment and initiative in completing assignments, and must also exercise tact and courtesy in frequent contact with utility customers and the general public.  If you are a customer focused individual with excellent communication, listening, and interpersonal skills, we'd love to talk to you!  The Billing Technician reports to the Deputy Utility Billing Manager. 

Minimum Qualifications

Associates degree in accounting, business management, or related field AND one (1) to two (2) years of experience in customer service and billing; OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.