Hybrid Technology Center Assistant (Intern) at Holyoke Community College, MA

About the Department

Position Duties

Student Support

• Provide friendly, personalized assistance to students seeking help with basic technology issues, such as navigating software, using learning platforms, or troubleshooting devices.

• Answer student questions about technology resources available at the center, referring complex issues to the Manager or IT staff as needed.

• Assist in guiding students through technology concepts, encouraging learning and problem-solving.

Operational Support

• Help maintain the functionality and organization of the center, including organization of equipment and ensuring a welcoming environment.

• Monitor and assist with scheduling space usage for workshops, events, and consultations.

• Support the Manager in preparing materials for workshops or training sessions.

Workshops and Events

• Assist with the setup and breakdown of workshops and events held in the Student Tech Center.

• Help students during workshops, ensuring they stay engaged and have the resources they need to succeed.

• Provide feedback to the Manager on student questions or challenges observed during events to improve future programming.

• Participate in facilitating student-centered workshops for developing digital literacy skills in HCC students.

Student-Run Help Desk Participation

• Assist with the student-run help desk, offering peer-to-peer support for fellow students.

• Document common issues and solutions to improve the support process.

• Gain hands-on experience in troubleshooting and resolving technology-related problems.

Collaboration and Learning

• Work closely with other Student Tech Center staff, IT professionals, and student workers to foster a collaborative and supportive environment.

• Participate in training sessions to enhance personal technology skills and better assist students.

Minimum Qualifications

MINIMUM QUALIFICATIONS:

• Current HCC student enrolled in the Information Technology Management degree at HCC.

• Students from historically underrepresented populations are strongly encouraged to apply.

• Basic knowledge of technology, including familiarity with common hardware troubleshooting and software (e.g., Microsoft Office, Google Workspace) and learning platforms (e.g., Canvas).

• Completed a minimum of 12 credits.

• Maintain a GPA of 2.5 or higher.

PREFERRED QUALIFICATIONS:

• Strong interpersonal and communication skills, with a friendly and approachable demeanor.

• Interest in technology, education, or customer service.

• Willingness to learn and assist peers with technology challenges.

• Experience in customer service (ex: restaurant front of house, retail, call center) , peer tutoring, or technology support is a plus. 

• Familiarity with technology resources available at HCC is an advantage (Zoom, Adobe Creative Cloud, Microsoft 365, Navigate, Canvas, LockDown Browser, Microsoft Authenticator).

Other Qualifications

BENEFITS:

• Gain valuable experience in technology support, education, and customer service.

• Develop skills in problem-solving, communication, and teamwork.

• Opportunity to learn and practice real-world IT and support skills in a collaborative environment.

• Flexible schedule that accommodates academic commitments.

• Sharpen communication and public speaking skills by supporting students in workshops relaying technical concepts to non-technical users.

• Professional mentorship with a focus on entering the workforce or transferring to a 4 year institution. 

WORKING CONDITIONS/PHYSICAL DEMANDS:

• Part-time position, with flexible hours based on student availability and center needs.

• Normal office environment, not subject to extreme variations of temperature, noise, odors, etc.

• May use computer keyboards requiring eye-hand coordination and finger dexterity. Balancing, crouching, grasping, pulling, reaching and stooping may also be required.

Part-time/Non-Benefited Position