Hybrid BMW Service Coordinator at Hoffman Auto Group

Description

Role Purpose

The Service Coordinator handles inbound service reservation calls, confirms service reservations, performs outbound follow-up calls for due, overdue service clients; Special Order Parts (SOP) notifications, and any additional outbound calls requested by management. The Service Coordinator will also answer status contact to and from the customer and communicate directly with the Service Advisor staff to be well prepared for our customers’ scheduled visits.

Leadership

This position does not lead others.

Core Accountabilities

1. Promptly and professionally answer inbound calls with the goal of providing an exceptional client experience resulting in a scheduled reservation with service team.
2. Keep current with service specials, all direct mail pieces, and recall notices from the manufacturer.
3. The ability to work flexible hours, to possibly include Saturdays.
4. Being punctual to work and when returning from lunch and break with a full adherence to set schedule.

Qualifications

Competencies and Qualifications

1. High School Diploma
2. 1-2 years’ experience in a customer service orientated environment preferred
3. Can adapt and embrace change with an internal and external customer centric mindset
4. Act as an advocate for teammates and have a strong commitment to technology advancement
5. Possesses effective communication skills: oral, written, listening.
6. Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers.