- Junior
- Office in Cardiff
š Weāre on a mission to make money work for everyone.
Weāre waving goodbye to the complicated and confusing ways of traditional banking.
After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well asĀ personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest andĀ combine their pensions with us.Ā
With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!
Weāre not about selling products - we want to solve problems and change lives through Monzo ā¤ļø
Hear from our UK team about what it's like working at Monzo āØ
Ā
London, Cardiff or UK Remote | š°Ā£40,400 - Ā£50,000 + BenefitsĀ |Ā Hear from the team āØ
āļø The Insurance Team
Weāre building insurance that actually works for people ā no jargon, no faff, no feeling like youāre being caught out. Our mission is to offer simple, reliable and delightful insurance products that meet real-life needs, backed by great underwriting and claims partners to power seamless internal operations and exceptional customer experiences. We recently launched our first product line, Home insurance, with plans to expand across multiple insurance categories over the coming years. We're a small, focused team with ambitious growth targets and a chance to build something special from the ground up.
The Role
Weāre looking for an Insurance Operations Specialist to help ensure the smooth day-to-day running of our insurance products. Youāll be close to the customer experience, managing escalations, tracking key trends and shaping the processes and guidance weāll need as we scale. Reporting into our Insurance Operations Lead, youāll work closely with our Customer Operations team, as well as our insurance partners, the underwriters and claims handlers.
š Youāll play a key role in the following areasā¦
- Championing best practices when it comes to all internal insurance processes, including updating internal guidance and saved responses
- Working closely with our Customer Operations team to ensure we communicate efficiently, compliantly, and empathetically with our customers
- Ensuring accurate, efficient, compliant, and delightful delivery of key operational elements of the customer journey
- Escalating sensitive and high priority cases to the claims handlers
- Sharing customer feedback, pain points and ideas with the Product Team, and help them shape future changes to our product
š¤© Weād love to hear from you ifā¦
- You are passionate about delivering a great customer experience
- You are comfortable designing operational processes from scratch
- You pride yourself on strong attention to detail
- You have proven experience in customer-facing roles within a consumer insurance operation
- You work collaboratively with people at all levels and across functions and cultures
The interview process:
Ā Our interview process involves 3 main stages:Ā
- 30 minute Recruiter Call
- Initial Call with our a member of the team
- 2-3 interviews
Our average process takes around 2-3 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on [email protected]
Whatās in it for you:
š° Ā£40,400 - Ā£50,000 dependant on experience ā share optionsĀ
šLondon, Cardiff or remote within the UK available, with occasional travel to the London office
ā° We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team
š Learning budget of Ā£1,000 a year for books, training courses and conferences
ā And much more, see our full list of benefitsĀ hereĀ
#LI-TK1
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Equal opportunities for everyone
Diversity and inclusion are a priority for us and weāre making sure we have lots of support for all of our people to grow at Monzo. At Monzo, weāre embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.
Weāre an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.
If you have a preferred name, please use it to apply. We don't need full or birth names at application stage š
