Hybrid Client Success Manager at Adcorp Group

Position:

Client Success Manager

Job Description:

To drive and be fully accountable for efficient and profitable operational service delivery in line with client Service Level Agreements and Pricing Schedules

Location:

Cape Town - Century Falls

Contract Type:

Permanent

Minimum Requirements:

Experience

• Up to 2 years supervisory or HR generalist experience
• TES experience preferred

Qualification

• Garde 12
• NQF level 5 qualification
• Degree in Business, HR or related field (preferred, not mandatory)

Additional Requirements:

N/A

Roles and Responsibilities:

• Overall accountability for effective and efficient admin and payroll management; Ensure that Client Success teams adhere to payroll procedures and deadlines;• Checking, verification and approval of preextract reports from Payroll; Ensure correct job requisition is received from the Client;• Ensure all orders are authorized and a comprehensive job requisition is sent to the Resource Centre;• Establish a relationship with the Resource Centre;• Provide feedback to Resource Centre on candidates supplied;• Ensure the completion of all assessments, checks and verification of information according to the Standard Operating Procedures;• Ensure that Assignees are briefed regarding transport arrangements, address, times etc;• Arrange and control recruitment of assignees as backup and or replacement staff when required according to contract requirements;• Responsible for reporting on daily fill rate to the client and Operations Executive; Forecast and plan for peak and seasonal labour requirements;• Induction of employees;• Ensure that protective equipment and related documentation is issued• Coordinate transportation for assignees and obtain approval from the client; Ensure that pay slips are distributed to assignees;• Ensuring the integrity of data on the payroll system;• Compile and deliver accurate reports as per client requirements; Ensure a complete record of all staff on site at all times;• Ensure that shifts are fully staffed as per client requirements; Monitor and manage assignee time keeping;• Ensure compliance with all regulatory and legislative requirements, SOP's and corporate governance;• Responsible for the implementation and maintenance of client Service Level Agreements;• Establish and maintain relationships with key client management contacts; Attend client meetings and conduct regular client visits;• Develop awareness of client future business needs, identify potential opportunities and communicate;• Responsible for ensuring ontime and accurate invoice delivery to clients;• Continuously liaise with credit control, client and service delivery teams to ensure that invoices are paid timeously and queries are resolved;• Analyse weekly stats per responsible client;• Coach and mentor assignees;• Manage teams and disciplinary issues;• Manage disciplinary enquiries, CCMA cases, LR activities etc; Escalate potential labour risks;• Establishing a positive work environment that results in a committed, motivated, productive operations team and optimal retention of people;• Drive transformation within team;• Ensure the required branch performance management, talent development, and succession plan processes are in place, and supported;• Ensure team members are appropriately trained and developed;• Responsible for arranging, controlling and overseeing the training of assignees Apply Now