Hybrid Analyst, Incident Management at NTS Technology Services Pvt. Ltd.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.  EEO/AA/M/F/Disabled/Vets

Job Description :

Tasks

▪   Strong knowledge on Monitoring Tools and other system tools used for L1 level troubleshooting.

▪   Candidates should have work experience under ITIL standards and should be ITILv3/v4 Foundation Certified.

▪   2+ years’ experience in working under DC Operations Technology.

▪   At least 3+ years of experience as Incident Manager.

▪   Should possess good knowledge of Incident, Change & Problem management.

▪   Should have the understanding of the ITSM tool - SNOW

▪   Strong communication skills.

▪   Should be able to handle the conference bridges and be able to independently interact with the technical teams and customers.

▪   Strong team player and should generate enthusiasm among team members.

▪   Proactive approach to seek opportunities and handle challenges.

▪   Manages the process of innovative change / thoughts.

▪   Develop relationships with customers and communicate effectively to identify the need and evaluate alternative solutions; manage client expectations effectively.

▪   Should have understanding of the business issues and can think 360 degrees.

▪   Should be experienced in quality audits and sharing the feedback.

▪   Should have good knowledge of report creation and doing the trend analysis

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