- Senior
- Office in Chennai
Radware, a global leader of application delivery and cybersecurity solutions for virtual, cloud, and software-defined data centers is looking for SOC ERT Expert for Radware’s SaaS WAF, BOT and DDoS Cloud-based solutions.
Responsibilities:
Build expertise in Radware Cloud security products
Attending Customer cases over multiple channels phone, teams, tickets for the cloud security products.
Own the customer issues, follow up with RnD.
Provide risk assessment for incidents & impact, and lead customer escalations as the first technical management point of contact
Provide official security reports, RCA, post attack analysis to customers and internal leadership team
Requirements:
5+ years leading a SOC or Technical Support team in a cybersecurity SaaS organization, experience with application & network security
Excellent understanding of network protocols (e.g., IPv4, TCP/IP, VPN, IPSec, HTTP, DNS).
Experience in network and/or application security focusing on IPS/IDS, WAF, firewalls
Excellent communication and presentation skills in English. You can clearly communicate goals, processes, and policies. You are confident working with leadership teams and executive decision-makers
Knowledge and experience with Data Science, Big Data, No SQL and SQL queries – An advantage
Willing to be on alert during off-work hours as necessary
Excellent time management, multi-tasking, and prioritization skills
Customer service skills. You have the ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation
Bachelor’s degree in Information Management, Computer Science, or other related field is preferred for this position(CCNA certification preferred)
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