- Junior
- Office in Bogota
Welcome to a workplace where everyone passionately believes in one purpose!
Our company's commitment extends beyond tasks; it's about infusing every action with purpose. We are dedicated to bringing unparalleled passion and customer focus to every facet of our business, creating an environment where your contribution truly matters.
With 70 years of experience, we are the leading strategic partner, providing specialized solutions for airlines, airports, and enterprises across 21 countries throughout The Caribbean and Latin America.
At GCG, we believe the secret recipe for a perfect team blends talent, focus, and discipline. We seek these qualities in candidates eager to thrive in a diverse and multicultural environment.
Our comprehensive solutions include Sky Dining, Airport Dining, Aviation Support, and Culinary. With a team of over 5,500 highly skilled experts dedicated to excellence, we uphold the highest standards of quality and service. We are committed to elevating travel & culinary experiences for all our customer's journeys, becoming the top choice in the region.
Propósito
1. Brindar el soporte requerido para el sostenimiento y evolución permanente del sistema de mejora continua en la(s) línea(s) de negocio asignada(s)
Personas
Desarrollar entrenamientos de inducción, recurrentes, de refuerzo o específicos relacionados con solución de problemas y herramientas de mejora, liderazgo lean, según el plan de entrenamiento establecido. Mantener una comunicación fluida con el equipo de la estación
Satisfacción del Cliente
Apoyar los ejercicios de análisis de causa raíz en la investigación de quejas o reclamos de clientes. Guiar y dar asistencia técnica a las personas de la estación sea requerido.
Proceso
Realizar trabajo de campo cuando se requiera con el objetivo de: estandarizar procesos, levantar información, analizar un problema, etc. Buscar permanentemente alternativas para mejorar los procesos, utilizando los sistemas / herramientas establecidas por HDQ.
Embark on a journey with us, where every day brings new opportunities for growth and success. If you thrive in a dynamic environment and want to be part of a team that celebrates achievements, come, be a part of our story. Your career adventure starts here!
