Hybrid Solutions Specialist / Specialiste solutions (Ville Saint-Laurent, Quebec, CA) at EXFO

Position Overview:

We are seeking a dynamic and hands-on Solution Specialist to join our DevOps team with a strong focus on operations. This role is ideal for someone who thrives at the intersection of customer engagement, technical troubleshooting, and solution delivery. You will serve as a key point of contact for customer support, understand and translate customer use cases into actionable solutions, and contribute directly to onboarding and professional services activities.

Key Responsibilities:

• Customer Engagement & Support

  • Act as the primary operational point of contact for customer support and escalations.
  • Understand customer use cases and translate them into technical requirements and solutions.
  • Collaborate with cross-functional teams to ensure customer satisfaction and issue resolution.

• Operational Excellence

  • Lead troubleshooting efforts for complex issues across infrastructure, deployment pipelines, and production environments.
  • Monitor system health and performance, proactively identifying and resolving potential issues.

• Professional Services & Onboarding

  • Drive customer onboarding processes, ensuring smooth transitions and successful adoption of services.
  • Deliver technical enablement sessions and documentation tailored to customer needs.

• Collaboration & Leadership

  • Work closely with development, QA, and product teams to ensure operational readiness of new features.
  • Mentor junior team members and contribute to the evolution of DevOps best practices.

Qualifications:

• Proven experience in a DevOps or operations-focused role, ideally in a customer-facing capacity.
• Strong troubleshooting skills across cloud infrastructure, CI/CD pipelines, and application monitoring.
• Excellent communication and interpersonal skills with a customer-first mindset.
• Experience with onboarding, professional services, or technical account management is a plus.
• Familiarity with tools such as Kubernetes, Docker, Terraform, Azure/AWS/GCP, and observability platforms.
• Strong understanding of network deployment, network build qualification, and testing.

Must Have:

Relevant experience: 5 years minimum as a support or system engineer.
Language requirement: Fluent in French and English, another language would be a plus.
Degree in Telecommunications, Engineering, Computer Science or equivalent.

Available to travel
Any other combination of experience/studies shall be considered.