- Junior
- Office in London
Position Summary:
The Operations Coordinator is responsible for booking, supporting our tours and working closely with our suppliers & Regional Manager for a given geographical region. Responsibilities include but are not limited to: Reserving and booking services, supervising the logistics of the tour, supplier relations, cost and quality control, providing operational support to our Tour Directors and checking and processing supplier payments.
Responsibilities:
- Managing booking requirements.
- Allocating services with suppliers and in our systems for tour requirements including meals, guides, site entrances, ferries, trains and coaches.
- Maintaining regular contact with our suppliers.
- Contracting bus companies and ferries
- Quality control of services .
- Responsibility for operational costs for the area.
- Participation in preparation of data for budgets.
- Supporting and being a source of information for Tour Directors .
- Developing product information to support sales staff and Tour Directors .
- Supervising tour itineraries within the region, checking for feasibility and logistics.
- Preparing suggestions for tour development.
- Approving and processing invoices.
- Managing booking requirements: keeping track of assigned group space and special requirements, tracking and notifying any changes.
- Allocating services with suppliers assuring best balance of price and quality, in a timely manner.
- Logistical supervision while groups are in Europe and dealing with emergency situations on tour when needed.
Requirements:
- A bachelor’s degree.
- Proficiency in English with a second European language preferable
- Good knowledge of European geography and culture.
- Work experience in a field related to tourism and/or experience abroad preferred.
- Strong communication and presentation skills including the ability to work with all levels of employees.
- The ability to work under tight deadlines and with budget constraints.
- Proficient computer skills and the ability to learn new software products a must.
- Ability to travel to assigned regions.
- Strong negotiation and budget management skills.
- Ability to multi-task projects and responsibilities and strong prioritization skills.
