Hybrid Global Programme Delivery Manager (Warwick, GB, CV34 6DA) at SAP SuccessFactors Recruiting

About us

Job Purpose

As Director US Cyber Security Operations, you will work together with your UK based colleague to lead the team of analysts in the 24/7 Cyber Security Operations Center (CSOC) who monitor, analyze and respond to security events in order to protect National Grid information and assets from unauthorized access, misuse, modification or destruction. As well as investigating and resolving security events, you will also drive continuous improvement in the Cyber Security Incident Response team.

Key Accountabilities

• Direct the functions, processes, and operations of the SOC and ensures policies, procedures, and objectives align with industry best practices.
• Manage the collection, documentation and research of security events generated by the SOC monitoring platform
• Monitor key performance indicators, determine gaps in performance metrics, and recommend/execute change management techniques for efficiency/quality improvements and fulfilment of Service Level Agreements (SLA)
• Oversee the monitoring, identification and resolution of security events to detect threats through analysis, investigations and prioritization of events based on risk/exposure
• Develop and maintain an incident response management program that includes incident detection, analysis, containment, eradication, recovery and chain of evidence/ forensic artifacts required for additional investigations.
• Support the development of appropriate response strategies based on intelligence received
• Conduct scheduled and ad hoc training exercises to ensure staff are current with the latest threats and incident response techniques
• Hires and leads managers and technical leaders; coaches and counsels team members, and determines and manages staffing strategy and plan, consistent with the needs of the team
• Oversee and develop strategies to identify, detect, and prevent malicious activity
• Develops and implements the Technology Security vision and operating model; sets direction based on alignment to business strategy and technology opportunities
• Sets technology strategy and direction for our Security organization; partners with IT & business stakeholders and influences overall Security strategy
• Perform supervisory/managerial responsibilities
• Ensure adequate/skilled staffing; select employees
• Establish performance goals and priorities
• Prepare, conduct and review performance appraisals
• Develop, mentor and counsel staff
• Ensure team goals and objectives align with department strategy

Supervisory/Interpersonal- Experience Required

• Excellent verbal and written communication skills.
• Experience in troubleshooting in a technical environment
• Excellent analytical and problem solving skills
• Software and hardware knowledge of computing, storage and peripheral devices
• Proficiency with case management and ticketing systems
• Superior customer service skills
• Phone and remote support experience, knowledge and resolution ability
• Ability to solve and document solutions for usage of other technicians and customers
• Ability to mentor new analysts
• Experience performing analysis utilizing SIEM technologies
• Experience performing analysis utilizing IDS/AV consoles
• Strong understanding of networking and associated protocols
ArcSight experience is highly desirable
• Strong understanding of general cyber security concepts
• Ability to pass client specific background checks is required

Qualifications

• Masters Degree or equivalent experience
• Typically 7 or more years of experience in position. Management is typically the next higher level. May require Bachelor's or Master's degree.
• Anticipates internal and/or external business challenges and/or regulatory issues; recommends process, product or service improvements. Solves unique and complex problems that have a broad impact on the business. Contributes to the development of functional strategy. Operates with little or no supervision in a complex environment.
• Establishes short and long term objectives; determines work activities to meet objectives; self supervisory.
• Recommends/implements changes in strategy which support organizational objectives.  Success depends on the ability to influence others and expresses ideas/opinions with assurance.

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