- Office in Barking
Responsibilities
•
Optimise daily transport planning in cooperation with our customers and vendors.
•
Prioritise cost-efficiency in accordance with agreed service level requirements.
•
Execute transport instructions as per customer request.
•
Liaise with our customers on all transport related challenges and delays.
•
Support customers in the planning of new business in cooperation with the sales team.
•
Process booking amendments and booking confirmations for transport relevant shipments.
•
Closely monitor transport developments and find the best solution for our customers’ needs.
•
Create work orders to and from rail/port for all import and export cargo.
•
Monitor transport execution to ensure prompt delivery.
•
Handle on-carriage activities before vessel arrival.
•
Coordinate on-carriage shipments – including transport instructions for changing MH to CH.
•
Contact colleagues and customers via e-mail and phone when additional information is needed for inland activities of CH shipments.
•
Investigates and problem solves for all CH shipments – escalating Inland Delivery Specialists and Inland Delivery Team Leaders as and when needed.
•
Issue invoices related to DLF and related additional activities (FSD, HCD, OAD) in case of MH changed to CH.
•
Support resolution of disputes relating to inland costs.
•
Coordinate with terminal operations to ensure efficient and effective handling of all CH shipments.
Qualifications
•
A strong desire to learn and develop new and existing skills.
•
A commitment to delivering excellent customer service.
•
Good verbal and written communication skills.
•
A team player with a sense of personal responsibility and accountability.
•
The ability to work proactively in a structured, organised and analytical manner.
•
Capable of working with multiple systems and supportive of digital transformation.
