Hybrid RESOLVE Front of House Support at TSP

✨ IS A CAREER AT TSP FOR YOU?

At TSP, our mission is simple: we keep buildings fuller for longer by delivering exceptional service, hospitality and value to both tenants and landlords. Every member of our team is a community builder, problem solver and brand ambassador, whether you're at a front desk, on a rooftop, or behind the scenes.

We believe in hospitality with purpose, presence with pride, and sweating the small stuff to make a big difference. You’ll be joining a team that listens deeply, acts with empathy, and always finds a way to improve the experience, for tenants, for clients, and for each other.

If you’re looking for more than just a job, if you want to be trusted, valued, and invested in, you’ll fit right in. With mentoring, structured training, and plenty of opportunity to grow, TSP is a platform for personal and professional development.

✨ YOUR ROLE

As a RESOLVE Front of House Support, you’re the face of TSP across multiple buildings, delivering a consistent, high-standard front-of-house experience wherever you're needed. From warm welcomes to efficient problem solving, you play a vital role in upholding TSP’s reputation for hospitality and professionalism.

This is a mobile role, covering both planned and unplanned absences across our London portfolio. You’ll adapt quickly to new environments and teams, ensuring that every reception area runs smoothly, no matter the location.

✨ SKILLS & EXPERIENCE

• Previous experience in a receptionist, front-of-house, or admin role
• Warm, professional and polished communication style
• Proactive, independent, and comfortable working in new settings
• Confident with Microsoft Office and general office systems
• Naturally organised, reliable, and detail-oriented
• A positive, people-first attitude. Always putting service at the forefront

✨ PERKS

• Varied and dynamic work environment
  
• Supportive management, mentoring and training
• 25 days annual leave + public holidays
• £75 birthday bonus
• Private healthcare
• Performance-based bonus
  
• Contributory pension

✨ YOUR KEY RESPONSIBILITIES (RESOLVE)

At TSP, every action is an opportunity to build trust, solve problems, and strengthen the community. You’ll be trained in our RESOLVE framework and apply it daily across all responsibilities.

👉 RECEIVE WITH EMPATHY

• Warmly greet tenants, clients and visitors across multiple sites
• Provide a calm, friendly, and efficient first impression
• Be fully present and professional at all times, even under pressure

👉 ENGAGE THE ROOT CAUSE

• Handle calls, emails, queries and issues with clarity and care
• Ask the right questions to understand what’s really needed
• Communicate with building teams to ensure seamless service continuity

👉 SOLUTIONS THAT STICK

• Take initiative to resolve front-of-house issues quickly
• Suggest improvements where appropriate and flag repeat problems
• Work with the wider TSP team to ensure issues are permanently fixed

👉 OWN THE OUTCOME

• Follow up on tasks to ensure completion
• Keep stakeholders informed of progress and next steps
• Take responsibility for delivering service excellence, every time

👉 LOG & LEARN

• Keep accurate records of visits, calls and issues handled
• Provide handovers and notes to ensure continuity at every site
• Share feedback with teams to drive service improvements

👉 VALIDATE WITH THE STAKEHOLDER

• Check that tenant and visitor needs have been fully met
• Proactively ask for feedback and action it where relevant
• Be a visible and consistent point of reassurance

👉 ENCOURAGE FEEDBACK & IMPROVEMENT

• Use every interaction as a learning opportunity
• Contribute ideas to improve the front-of-house experience
• Champion our values wherever you go

👉 FLEXIBILITY

As a mobile team member, you’ll be expected to travel between sites as needed and adapt to changing priorities. A flexible, calm, and solutions-first mindset is essential.

👉 SUSTAINABILITY

Support our environmental goals by minimising waste and energy use wherever possible. All team members are expected to contribute to TSP’s Environmental Policy.

✨ TRAINING NEEDS & TARGETS

• Complete all mandatory TSP training
• Attend regular TSP Town Halls and workshops
• Demonstrate continuous learning through relevant CPD

✨ THE TSP WAY - VALUES & BEHAVIOURS

We don’t just talk about our values, we operationalise them. You’ll be expected to live these daily in your work and your interactions:

👉 EASE
Make processes simple, intuitive and friction-free
👉 GENEROSITY
Go beyond expectations to help and delight
👉 HOSPITALITY
Make people feel welcome, remembered and respected
👉 PRESENCE
Be alert, proactive and engaged at all times
👉 PURPOSE
Understand how your actions support our mission
👉 SWEATING THE SMALL STUFF
Care about every detail, because it all matters

✨ EXPECTED BEHAVIOURS

• Represent the TSP brand with pride
• Be professional, well-presented and consistent
• Communicate with clarity, kindness and accountability
• Take ownership, solve problems and follow through
• Share knowledge and support your team
• Look for opportunities to improve the experience

✨ LIVING THE TSP WAY

• Start every day with intention
• Recognise and celebrate your teammates
• Share learnings and feedback openly
• See every challenge as a chance to build trust

Thank you for applying. We can't wait to meet you!