Hybrid Restaurant Supervisor at Dover Street Market

We are looking for an enthusiastic, knowledgeable, passionate and experienced Restaurant Supervisor for our cafe, serving seasonal food and drink. The successful candidate will be responsible for setting and creating a warm and welcoming environment and ensuring great customer service at all times. 

Key responsibilities include but are not limited to:

Front of House Management:

• Overseeing the front of house team and provide support to the Restaurant Manager
• Setting the tone by creating a welcoming and warm environment and ambience
• Delivering excellent customer service and experience
• Setting and reinforcing standard throughout the front of house team, creating structure
• Prepping for service and coordinating the team
• Managing occasional events 

Administration:

• Helping the Restaurant Manager with ordering and managing stock levels of front of house supplies and all beverages from various suppliers
• Daily cashing up

Training and Development:

• Managing and developing the team, seeing potential gaps in skills and helping the team perform to best

Reporting:

• Daily update to the Restaurant Manager on all customer feedback
• Sending a daily report to Store Managers

The Ideal Candidate

Attitude:

• Must be energetic, self-motivated and self-organised. Willing to do what is required to get the job done and meet a high level of customer satisfaction
• Someone who is able to lead a team by example whilst upholding industry standards
• Someone who has an interest in the fashion industry, is able to recognise and build relationships with our VIP clients as well as the restaurant’s regulars.
• Must have an exceptional level of hospitality, a real understanding and passion for food, and the importance of sourcing, provenance as well as seasonality.

Skills:

• Strong eye for detail and organisational skills, someone who strives for a high level of accuracy within a rapidly changing environment
• Ability to identify problems and implement appropriate solutions proactively
• Be able to work on several tasks at a time
• Good timekeeping skills essential

What We Offer:

• Up to 60% DSM Employee Discount
• 50% discount on all Rose Bakery food and drink 
• Access to RetailTrust, our Employee Assistance Programme 
  
• 24/7 Access to our VirtualGP service 
• Cyclescheme and Eyecare Vouchers

Equal Opportunity 

The diversity of our workforce is what makes us unique, creative and connected.

As an equal opportunity employer, we work hard to ensure that candidates and employees are treated fairly. We do not tolerate discrimination of any kind. We welcome people from all courses of life - age, race, gender, sexuality, disability, and more - and strive to make everyone feel like they belong.

We review our recruitment selection criteria, hiring processes and onboarding often. The goal is to be as diverse and inclusive as possible.

Put simply: we welcome everybody, respect everyone's stories, and celebrate our differences.