No day will be the same - here are some of the highlights
We have an exciting opportunity for a Business Analyst to join our growing team. In this role, you’ll work closely with stakeholders across the business to deliver transformative change projects, with an initial focus on a key regulatory change program (Market-Wide Half-Hourly Settlement – MHHS). Your analysis will directly shape the future of how Good Energy operates, ensuring our people, systems and processes are future-ready.
This is a hands-on, high-impact, exciting role for someone who thrives on process thinking, stakeholder engagement, and turning complexity into clarity. This role will evolve and grow alongside Good Energy’s exciting growth plans; however, the following are focused on the role’s key responsibilities in the MHHS program until end of 2026:
Responsibilities:
Business process mapping: Collaborating with experts across the team to document current and future state business processes, highlighting requirements and areas for change.
Change gap analysis: Own and deliver structured assessments comparing existing operations to MHHS requirements across systems, processes, customer journeys and performance reports.
Technical analysis: Analysis of MHHS technical documentation ahead of key milestones, translating this into straightforward action and collaborating with teams on change & implementation planning.
Testing & data: Support the development and completion of test plans to prove readiness and perform data analysis across technical process areas to make sure requirements and obligations are met.
Third-party engagement: Collaborate with external solution and service providers to ensure alignment and progress against milestones.
Training & support: Assist with learning needs analysis and training planning, to ensure teams are upskilled in the required areas, at the right time.
Cross-functional collaboration: Proactively identify when, where and why additional teams need to be engaged as program requirements evolve, working closely with the project manager to ensure the wider team are aware of responsibilities and deadlines e.g. system development requirements.
What you'll need to succeed
We’re looking for a passionate and experienced Business Analyst to join our team, someone with strong communication skills and a background in the energy retail sector. You’ll enjoy working with data, thrive in fast-paced environments, and have experience creating business process maps (ideally in Microsoft Visio).
With excellent attention to detail and time management, you’ll be proactive about your development and excited by change and innovation.
Essentials:
Energy experience: Experience as a Business Analyst in the energy retail sector, with a strong understanding of how the industry operates.
Communication: Strong verbal and written communication skills. You’re confident facilitating workshops, engaging stakeholders (internal and external), and translating complex requirements into clear, actionable outputs.
Fast-paced environments: You’ll thrive in dynamic, purpose-driven settings and are energised by innovation and transformation.
Problem-solving: You’ll bring a ‘can-do’ attitude, ready to help solve problems and guide the right conversations at the right time.
Independence: Self-motivated and comfortable working autonomously.
Adaptability: A quick learner who’s willing to continuously develop new skills and knowledge to support your team and the wider business.
Comfort with change: Confident navigating ambiguity and working through the unknowns of change.
Process mapping: Experience building business process maps, ideally using Microsoft Visio.
Testing: Familiarity with testing new systems, processes, and reports.
Data mindset: Comfortable working with data and enthusiastic about learning more about Good Energy’s data and how to develop meaningful solutions with it.
Desirable:
MHHS knowledge: Understanding of the Market-wide Half-Hourly Settlement (MHHS) programme.
We’re looking for someone who can join us in the office once a week on Wednesdays to connect with our Tech team, and once a month on a Friday to collaborate in person with our Customer Operations team.
Benefits you can rely on
Great allowances for hybrid working: 🏡 £500 work from home allowance - an annual allowance paid monthly alongside your salary to support with working from home costs. 🚆 £500 travel allowance - an annual allowance paid monthly alongside your salary to support with travelling to work costs.
📖 £500 annual development allowance: To spend on your chosen development area, whether that’s in your current role, or future roles.
🎁 8% annual bonus: company-wide bonus scheme designed to reward collective teamwork and delivery of results across the whole business.
🌞 Holiday: 25 days annual leave, a day off for your birthday, additional days leave for long service, plus bank holidays. You’ll also have the option to buy additional leave, allowing for a better work-life balance.
💸 Ethical Pension with Aviva: Good Energy offers an ethical pension plan provided by Aviva, with employer-matched contributions up to 7.5% of your base salary.
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