Hybrid Customer Service Manager at Jewson

Jewson a leading building materials distributor in Northern Europe, is on the hunt for a Yard Supervisor who's as passionate about great service as we are. 

We provide a fulfilling and enjoyable work environment with ample opportunities for career growth, along with a competitive salary, staff discount, life assurance, and 33 days of holiday (inclusive of bank holidays) 

Hours – 7.30 – 5.00 Monday to Friday and every other Saturday morning 8-12 

Key Responsibilities  

• Welcome customers to the branch and take an active interest in their projects 

• Get to know our product lines so you can offer help and advice 

• Ensure your team are set up for the day, including delivery drivers with route planning 

• Help to process and prepare customer orders - load and unload customer and supplier vehicles using a forklift truck to minimise manual handling (training will be provided!) 

• Work as a direct support the management team and act as a keyholder when needed 

• Check incoming deliveries and report missing or damaged products 

• Maintain stock levels in both the warehouse and yard areas, carrying out regular stock counts 

• Keep the branch looking clean and tidy and make Health & Safety a priority 

• Work with colleagues to suggest opportunities for improvement 

What’s in it for you? 

• Retirement Savings Plan (Pension) – with Legal & General 

• Life Assurance - From your first day of employment with us you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings. 

• WorkPerks – A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway 

• Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation) 

• Voluntary company benefits such as Car Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover 

• Employee Discount 

• Refer a Friend scheme 

• Wellbeing Centre via WorkPerks 

• New Reward and Recognition programme – launching soon! 

Required Skills and Experience 

• Previous industry experience preferred but not essential 

• A positive team player who is a strong and inclusive leader 

• A genuine enthusiasm for dealing with customers, and a ‘customer 1st’ attitude 

• Confident working both indoors and outdoors, with a strong focus on H&S 

• Comfortable in a role involving extensive manual handling of bulky items 

About us 

At Jewson, we're proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well.