At South West Water we believe that the strongest businesses are built on solid, stable foundations - with a vision and a culture that gives them the freedom to change, improve and innovate.
We’re proud to be responsible for providing reliable, efficient and high-quality drinking water and wastewater services for the beautiful South West area.
And we have huge ambitions.
Not only are we committed to reaching net-zero by 2030, but we’ve also partnered with Wildlife Trusts, National Parks and local partners to help ensure a better future for generations to come.
So, if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed, #JustAddWater.
We currently have a fantastic opportunity available for a Metering Technician to join our team based out of Exeter, with the need to travel across our region. You will join us on a full-time, permanent basis, and in return, you will receive a competitive salary of £26,856 per annum plus a range of excellent company benefits + rewards.
About the role:
In this role you will provide support and resolution for Meter Maintenance requests and Customer Metering Queries and effectively liaise with the partners and audit their work to ensure that high standards are maintained. You will remain compliant with all of South West Water’s procedures and policies, in particular the Company’s Customer Promise and Health and Safety policies.
This role will predominantly involve field work blended with being office based to support with investigations and to update company systems. This role will be customer facing and therefore requires a high level of professionalism in the public domain.
What you’ll be doing:
Take full ownership of all customer contacts within the Service Delivery Meter Technicians area, ensuring that the customer is kept informed at every stage and that any follow-up work that is promised is completed as agreed with the customer.
Enter feedback accurately onto Ellipse and/or CRM following a telephone contact; visit or conversation with a customer ensuring all relevant information is captured and any requests for compensation, missed appointments or further action are recorded properly and passed to the relevant department to ensure prompt action in line with the business rule of 2 working days.
Prioritise workload and arrange appointments with both House Hold and Non House Hold Customers, working with the wider team where appropriate, to ensure cost effective cover of customer issues both, locally and regionally.
Gain a full understanding of the Company’s Policies, Practices, Procedures and Legal Obligations and ensure that all customer contacts are handled in line with the guidelines contained within them.
Present a suitable Company image by maintaining a clean and tidy appearance at all times, with the South West Water Company uniform being worn in its entirety.
Work closely with the wider Metering team and to enhance the company’s standards of Meter Reading
Ensure that the allocated Company vehicle is maintained in a clean and tidy condition, to the satisfaction of the Field Service Delivery Team Leader, in order to present a suitable Company image.
Ensure good working relationship with other departments by providing clear, concise reports as and when required. Also promoting the metering department and building rapport with other departments.
What we are looking for:
Good general standard of education with a minimum of GCSE Grade C or equivalent in English and Maths
Excellent oral and written communication skills
Demonstrates resilience and composure under pressure
Ability to prioritise and organise
Collaborative team player
Proven ability to work independently and take initiative
Proficient in a variety of computer applications and software’s
Full UK Drivers licence
What's in it for you:
At South West Water, we don’t all do the same job, but we each get out of bed in the morning knowing that every day is a chance to make incredible things happen, together. In return for our people’s hard work and commitment, we offer an excellent range of benefits:
Generous holiday allowance plus bank holidays
Buy or sell annual leave to offer you extra flexibility
Buy a bike and safety equipment tax-free, through our Cycle to Work scheme
We offer free car parking at the majority of our sites
Take up to 26 weeks’ additional maternity leave
Share your parental leave and split your time off to care for your child how you choose
Invest in Pennon Group plc through our employee share schemes
We support our people by offering a free, confidential Employee Assistance Programme
Look after your wellbeing with our Champion Health support platform
Enjoy free eye tests and discounts on frames and lenses at Specsavers
Enjoy access to thousands of deals and discounts on supermarkets, high street shops, online retailers, travel, eating out, cinemas, gyms and much more though Perkbox
A range of group discounts: The Dell Advantage Programme, Virgin Media Affinity Scheme, Vodaphone Advantage and more
A discretionary Bonus
Competitive Contributory Pension
And plenty more!
Closing Date: 14th August 2025
If you are looking for a new challenge, please click apply now to be considered as our Meter Technician - we look forward to receiving your application.
Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.
Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.
Our core values which are essential to our success are:
Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.
Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.
Be the Future - Embrace change. Drive Progress. Own the challenge.
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