Homeoffice Specialist- Consumer Engagement at Everise

Company Overview

Join us on our mission to elevate customer experiences for people around the world.  As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

Job Requirements:

• Proficiency with computer and Windows PC applications which includes the ability to learn new and complex computer system applications and apply their use for phone and non-phone activities
• Demonstrated ability to communicate clearly and concisely verbally and in writing
• Ability to multi-task. This includes ability to understand multiple products and multiple levels of benefits within each product
• Group Retiree additional requirement: proficient with Group Retiree resources and processes
• Drive execution of Agent Experience as outlined in the AE SOP including:
• Site/Agent/Team contests driven by vendor as well as CLIENT
• Signage and CLIENT brand material
• Visuals to drive performance such as ranking postings, agent recognition, etc.
• Respond to UES/NPS survey results that are unfavorable to include listening to call, identifying agent opportunity and passing along to supervisor and/or coach so they can make outreach as needed to the consumer and provide necessary agent coaching/remediation
• Recognize and reward positive UES/NPS surveys.
• Managing and leveraging CLIENT Swag
• Drive new hire engagement by posting a variety of items that would be of interest to training classes; i.e. welcome message to each class day one (1), a trainee of the day recognition, graduation day announcement, etc.

Qualifications:

• Consumer focus
• Listening
• Teamwork
• Self-motivating
• Multi-tasking
• Creativity
• Ability to remain focused and productive each day though tasks may be repetitive
• Self-driven and ambitious
• Outgoing personality with high energy
• Passion around providing our consumers with an outstanding experience
• Creativity and drive to create a culture that is motivating and engaging for the site agents
• Is a people person
• Prior stable work experience

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.