At Lendbuzz, we believe financial opportunity should be more personalized and fair. We develop innovative technologies that provide underserved and overlooked borrowers with better access to credit. From our employees to our dealers, partners, and borrowers, we’ve built a company and a culture around a resolute belief in the promise and power of diversity. We value independent and critical thinking.
We are seeking a leader to join the impound recovery team as a Supervisor at Lendbuzz. The ideal candidate will have auto lending experience, specifically relating to impounds and/or recovery of auto loan collateral.
Key Responsibilities
Facilitate the process of recovering impounded auto loan portfolio collateral
Proactively assess current processes and look for opportunities to improve
Maintain relationships with vendor partners used to conduct recovery of impounds
Coordinate recovery of seized vehicles, following State and Federal guidelines
Maintain and update written policies and job aides related to the recovery of collateral
Maintain effective communication with impounds associates, collections leadership and other internal departments
Handle escalated issues as they arise
Experience with negotiating impound fees and managing impound related costs
Manage team’s day-to-day operations, including but not limited to case work, reporting, systems, etc
Collaborate with other internal departments to ensure efficient handling of impounded collateral
Be able to work with the legal team (internal and external) to facilitate the process of recovering impounded collateral
Be a SME on local, state and federal regulations regarding vehicle recovery
Support management directives and initiatives as requested
Requirements
2+ years of experience with recovering impounds
Two years plus of experience in auto lending
Comfortable owning complex initiatives requiring in depth subject matter expertise
Excited by the idea of constant change. You are comfortable being uncomfortable
Able to maintain order in a fast and fascinating environment
Excited to take on new tasks as they come up and solve problems in real time
Enjoy finding creative solutions to unique problems as they arise
We believe:
Diversityis a competitive advantage. We celebrate our differences, and are better when we have a variety of experiences, viewpoints, and backgrounds.
Compassionis a strength. We care about our customers and look to build long-term relationships with them.
Simplicityis a key feature. We work hard to make our forms and processes as painless and intuitive as possible.
Honesty and transparency are non negotiable. We incorporate these traits in all of our interactions.
Financial opportunity belongs to everyone. We work every day to improve lives by extending this opportunity.
If you believe these things too then we would love to hear from you!
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