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Hybrid Customer Service Representative at Cognizant

Cognizant · United States Of America · Hybrid

Microsoft Excel

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Job Summary

The Sr. Process Executive-Ops will play a crucial role in ensuring seamless operations within the Workers Compensation domain. With a focus on customer service the candidate will manage policy administration new business and claims processes. This hybrid role requires adaptability to rotational shifts offering a dynamic work environment that contributes to the companys mission of providing exceptional service.


Responsibilities

  • Manage and execute end-to-end processes in Workers Compensation policy administration to ensure accuracy and compliance.
  • Oversee new business processes ensuring timely and efficient onboarding of new clients.
  • Provide exceptional customer service by addressing inquiries and resolving issues promptly.
  • Collaborate with cross-functional teams to streamline operations and improve service delivery.
  • Analyze claims data to identify trends and recommend process improvements.
  • Ensure compliance with regulatory requirements in all aspects of Workers Compensation.
  • Utilize technical skills to enhance customer service interactions and outcomes.
  • Support the development and implementation of process improvements to increase efficiency.
  • Maintain accurate records and documentation for all policy and claims activities.
  • Participate in training sessions to stay updated on industry best practices and regulatory changes.
  • Adapt to rotational shifts to provide consistent support across different time zones.
  • Contribute to team meetings and discussions to share insights and drive collective success.
  • Engage with clients and stakeholders to build strong relationships and trust.

    • Qualifications

  • Possess a minimum of 2 years of experience in customer service within the Workers Compensation domain.
  • Demonstrate expertise in policy administration new business and claims processes.
  • Exhibit strong analytical skills to assess and improve operational processes.
  • Show proficiency in managing multiple tasks and priorities in a dynamic environment.
  • Display excellent communication skills to interact effectively with clients and team members.
  • Have a proactive approach to problem-solving and process optimization.
  • Be adaptable to rotational shifts and hybrid work model requirements.

    • Certifications Required

    Certified Workers Compensation Professional (CWCP)

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