Hybrid Field IT Support Specialist (onsite) at Johnson Controls
Johnson Controls · Milwaukee-Wisconsin-United States of America, United States Of America · Hybrid
- Office in Milwaukee-Wisconsin-United States of America
What you will do
Johnson Controls is hiring in our IT department based in Glendale, WI! The Field IT Support Specialist provides a variety of information technology support services including but not limited to connectivity, hardware/software support, and overall Field IT incident & service request resolution. The role also provides support & delivery of Enterprise and Business Unit projects and initiatives. Candidates must be US citizens, as well as commuting distance to the Glendale, WI, office.
How you will do it
Hardware installation and support; PCs, tablets, mobility devices, printers, specialized devices
Software support
Manufacturing and Distribution site support- Handheld scanners, conveyor systems, Barcode printer, Production floor machine connectivity, Open Blue.
Virtual Tech Hut/ Live Agent Services
End-point vulnerability remediation/Assist compliance teams with audit tasks
PC Lifecycle Management incl, Asset mgmt. tasks
Local infrastructure service support (Server, network and VOIP)
On-site Smart Hands (support and liaison with 3rd party & internal JCI Support teams)
Local Mobile Administration
IT procurement
Access management (network share)
Local IT security compliance (comms room set-up, maintenance & access)
Satellite office support (including local travel)
Vendor management
Data Center support- Tape changes/offsite mgmt, Vendor Escort, Rack and stack
Local File/Print Server management
Network Troubleshooting
Handheld/Label Printer management
Client-side Application support
How you will do it
Delivers Field IT Services in accordance with SLA’s using JCI Service Management toolset
Proactive customer communication and focus
Strong written and verbal communication
Required
3 years’ experience in a Corporate IT environment
Associates degree or Bachelor's degree in a Technical field
Preferred
Previous Corporate IT Support Experience
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.
Apply Now
