Hybrid Patient Outreach Specialist at Ossur
Ossur · Orlando, Florida, USA, United States Of America · Hybrid
- Office in Orlando, Florida, USA
Summary
The Patient Outreach Specialist plays a crucial role in enhancing patient experiences and driving business growth at ForMotion. This position requires a highly motivated individual with strong communication, organizational, and problem-solving skills. The ideal candidate will be responsible for providing exceptional customer care, managing patient onboarding, implementing DTC marketing strategies, and fostering strong relationships with both existing and potential patients.
Responsibilities:
Patient Care: Provide superior customer service, proactively addressing issues and anticipating potential challenges.
Patient Onboarding: Develop and manage newly amputated patients, guiding them through the clinic onboarding process.
DTC Marketing: Implement Direct to Consumer marketing plans to attract and engage new patients.
Patient Relationship Management: Work closely with Business Development Managers to plan and organize patient meetings.
Lead Generation: Contact potential new patients referred by various sources, including outside leads, doctor's orders, and insurance information.
Customer Retention: Proactively reach out to existing patients to maintain engagement and address potential concerns.
Process Improvement: Utilize customer feedback to identify opportunities for process improvement and project development.
Customer Satisfaction: Research and implement strategies to enhance customer engagement and satisfaction.
Timely Response: Respond promptly to all voicemails, emails, and internal customer inquiries within four hours.
Team Support: Provide backup support to team members as needed.
Quality Assurance: Adhere to departmental standards for call resolution and minimize voicemail usage.
Qualifications:
Education:
- Bachelor’s degree preferred
- Two years of inside sales: account management/relationship development
Embla Medical is committed to sustainable business practices and renowned for positively impacting people‘s health and well-being
Embla Medical is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best available individual in every job.
Embla Medical's equal opportunity policy prohibits all discrimination (based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical disability, mental disability, military service, pregnancy, child birth or related medical condition, actual or perceived sexual orientation, or any other consideration made unlawful by local laws around the world).
Embla Medical is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all individuals involved in the operations of Embla Medical and prohibits discrimination by any employee of Embla Medical, including supervisors and co-workers.
Important Warning: Beware of fraudulent recruiters impersonating our company. Please take extra caution when asked for any sensitive personal information, such as social security numbers or bank account details. We will never ask you for any form of payment during the recruitment process. Please make sure you refer to our official website.
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