Hybrid Manager - Bankruptcy (On-Site) at Newrez

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.

The Manager - Bankruptcy will ensure that the Bankruptcy Department is running efficiently with regard to processes, procedures, and metrics. Directly manages Bankruptcy personnel in project monitoring, performance evaluations, goal setting and all other personnel matters.   The Manager - Bankruptcy’s functions include updating bankrupt accounts in the servicing system, researching accounts for their treatment in the bankruptcy cases and filing proofs of claim.  Research also includes identifying accounts that are in need of litigation such as a Motion for Relief or a Plan Objection and forwarding those accounts on to the Legal Services Group.  This person will work closely with the Director - Bankruptcy to resolve procedural and systemic issues.

• Supervisor – Bankruptcy
• Team Lead – Bankruptcy
• Bankruptcy Case Manager

• Field questions from Legal Services as well as other departments.
• Works closely with the Director - Bankruptcy to resolve procedural and systemic issues.
• Monitor and update procedures for the Secured Bankruptcy group.
• Maintain reports and dashboards and make adjustments when necessary.
• Responsible for staffing the group appropriately and resolving employee issues up to and including terminations.
• Responsible for Timesaver adjustments and sign off.
• Periodic review of standards.
• Prepare and give employee semester reviews.
• Holds meetings regarding bankruptcy procedures for the Secured Bankruptcy group.
• Review weekly audits with the team to go over errors.
• Responsible for training seminars on Secured Bankruptcy.
• Coordinates with other departments on projects that influence the entire company.
• Interact with Senior Management on a regular basis.
• Handle phone escalations.
• Maintain acceptable levels of production and quality.
• Produce monthly graphs for team production and accuracy.
• Manage any additional projects assigned by management.

• Bachelor’s degree.
• 6-8 years of bankruptcy experience.
• 3+ years leadership/management experience.

• Understanding of collections, foreclosure, bankruptcy and REO experience desired
• Strong organizational and management skills
• Advanced communication skills
• Ability to motivate and mentor
• Self-Motivated with the ability to work independently with minimal supervision
• Proficient in Microsoft Word and Excel
• Strong attention to detail a must

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

Additional Information:

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

Company Benefits:

Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them!

• Medical, dental, and vision insurance

• Health Savings Account with employer contribution

• 401(k) Retirement plan with employer match

• Paid Maternity Leave/Parental Bonding Leave

• Pet insurance

• Adoption Assistance

• Tuition reimbursement

• Employee Loan Program

• The Newrez Employee Emergency and Disaster Fund is a new program to support our team members

Newrez NOW:

• Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more

• 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice

• Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

• Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

Equal Employment Opportunity 
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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