Hybrid Appointment Scheduler, Ophthalmology, High Point at AAH

02270 WFBMG Wake Forest Health Network: High Point Oak Hollow - Ophthalmology

Full time

Yes

40

Full Time, Days

Job Summary: Under general supervision, performs patient scheduling functions and checks out duties in addition to a significant amount of higher-level work. Higher-level work may include a combination of TES (transaction editing system) duties, medical coding, lead responsibilities, financial coordination, etc.

Position Highlights:

• Full-Time, Days, 1st shift
• Monday-Thursday 8a-5p, Friday, 8a-1p
• High Point

What We Offer:

• Day 1 Health Coverage:Choose from either copay or HSA-eligible health insurance options with coverage starting on your first day of work.  
• Generous PTO:Accrual starts at 25 days/year, to be used for vacations, sickness, holidays, and personal matters.
• Education:Eligible for ourPrepaid College Tuition Assistanceprogram (up to $5,250/year)!
• Wellness Incentives:Up to $1,350/year in wellness incentives through our LiveWELL program.
• Parental Benefits:Six weeks paid birthing-mother maternity leave & four weeks paid parental leave for non-birthing parents.
• Retirement:Up to 7% employer-paid retirement contributions.

How You'll Impact Patient Care:

Your responsibilities may include, but are not limited to:

• Schedules clinical appointments for new and returning patients with independent judgment and discretion. Follows Clinical Operations standards to promote a cooperative work and patient care environment.
• Coordinates extensive laboratory work and diagnostic testing for patients. Anticipates necessary lab work and testing based on knowledge of patient needs.
• Completes scheduling information promptly with 97% accuracy, including patient demographics, insurance information, employer information, emergency contact information and other required data. Asks patient to verify accuracy of registration data.
• Enters and verifies insurance information in IDX. Interacts with insurance companies for benefit verification as required. Determines if referrals or prior authorizations are required.
• Makes daily judgments over the telephone as to the timeframe in which patients should be seen based on experience and the examination of patient charts.
• Calls in prescriptions for physicians, as instructed. Processes transaction editing system (TES) files by obtaining requested information. Performs medical coding as needed to assure proper billing for services rendered.
• Performs complex coordination among WFUHS physicians, external physicians, patients, nurses, and outside testing laboratories to assure that all necessary tests are performed and paperwork is complete. Coordinates departmental consult service as directed.
• Performs IDX schedule maintenance based on provider needs.
• Assures that each patient chart is fully prepared prior to the visit, all tests are ordered, and special patient needs have been anticipated. Coordinates testing for inpatients, using judgment and discretion as to the seriousness of condition to properly plan for transportation, timeframe of tests, and types of test performed. 10. Answers inquiries concerning clinic policies and procedures. Initiates and facilitates the resolution of patient issues and complaints utilizing other Medical Center professionals as needed. Practices excellent customer service skills. Accommodates patient's special needs (e.g., interpreter).
• Coordinates surgeries using discretion as to timeframes, instruments needed, room availability, and physician schedule. Obtains pre-certifications and coordinates activities with NCBH as required.
• Performs financial duties such as authorizing or obtaining authorization for insurance, reviewing encounter forms, assisting with medical coding, providing assistance to patients regarding billing questions, etc.
• Assists in the training of less experienced personnel as instructed. Completes required educational programs to remain current on job responsibilities and fulfill compliance requirements. Successfully completes the WFUP Certification Program. Attends and participates in the development of the WFUP Clinical Operations Departmental meetings regularly.
• Performs other related duties incidental to the work described herein.

What You Will Need:

• High school diploma or GED equivalent required.
• Basic Cardiac Life Support required within 30 days of hire.

Nice To Have (Not Required):

• Three years' clerical experience, six months of which must be at the Patient Scheduling Coordinator level or equivalent.
• Knowledge of third-party payor requirements.
• Basic knowledge of ICD-9 and CPT coding or willingness to complete these courses upon employment.
• Data entry accuracy of 5000 kph with 3% or less error rate.
• Completes certification program and maintains accuracy standards.

Where You Will Work:

• Working in healthcare in High Point, North Carolina, is a rewarding and dynamic experience. This vibrant city offers a robust healthcare landscape, providing a wide range of healthcare services and facilities for its residents.
• The city's healthcare sector is dynamic and continually evolving to meet the needs of its residents, making it an attractive option for those seeking employment in healthcare. The healthcare industry here is characterized by a commitment to patient-centered care, innovative medical research, and a collaborative spirit among healthcare providers.
• Whether you are interested in patient care, healthcare administration, medical research, or another aspect of the healthcare field, High Point, NC, can be a great place to pursue your healthcare career.
• High Point is renowned as the 'Furniture Capital of the World.' It hosts the High Point Market, one of the largest furniture trade shows globally, making it a hub for furniture manufacturing and design.
• Another key point to consider is the affordable cost of living. High Point offers a relatively low cost of living compared to many other cities in the United States. Housing tends to be more affordable.
• High Point is home to High Point University, a rapidly growing and respected institution, offering educational and employment opportunities.
• High Point is conveniently located near cities like Greensboro and Winston-Salem, offering a balance of suburban living with easy access to urban amenities.

Pay Range

$20.40 - $30.60

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

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